Skip to main content

Client Centered Services (CCS)

       Michigan Client Centered Services Logo

The path to CCS Skill development is a continuum. Knowing where to start in the process of achieving competency depends on each person's knowledge, attitudes, beliefs, and skill level. The figure above shows the four categories of CCS skill development training resources. These resources help to develop and strengthen effective CCS skills to use in your busy WIC clinic.
 
Here's How to Get Started

Rethinking How We Listen and Respond in WIC

Video mini-series highlights WIC professionals using motivational interviewing in the WIC clinic.

LOGIN to videos at https://www.wichealth.org/support

Contact help@wichealth.org if you need a login

CCS Essential Skills: Communicate to Motivate

Twelve video lesson, Online course providing explanations and demonstrations on how to address complex counseling situations. Counseling Tip sheets and opportunities to practice are also available.

LOGIN to videos at https://www.wichealth.org/support

Contact help@wichealth.org if you need a login

CCS Skill Building
Webcast to strengthen CCS skills, by integrating motivational interviewing into daily practice by addressing challenging situations.
 

Webcast for Coordinators              Webcast for CPA or RD              Webcast for Clerk or Tech

CCS Support
Resources