UIA's Detroit Local Office will close until fall for renovations

Temporary location opens in Cadillac Place building to serve claimants

The Michigan Unemployment Insurance Agency’s (UIA) Local Office in Detroit will close temporarily beginning Monday, April 28, 2025, for renovations that will create a more welcoming, secure, and efficient experience for Michiganders who schedule in-person appointments for information about their jobless claim.

While renovations are underway at the UIA’s first floor office at Cadillac Place, 3024 W. Grand Blvd., in the New Center area, a temporary office has been set up across the lobby in Cadillac Place where staff will serve workers in person. Appointments are required for in-person service.

What to expect

• Renovations of the Local Office are expected to be completed in the fall of 2025.
• Once completed, the office will have a reconfigured public area and security upgrades.
• Workers who have scheduled appointments will receive a text message reminder with the address of the temporary UIA office in Cadillac Place.
• The temporary closure will not affect phone or virtual appointments with UIA staff, which can be scheduled online.

Those needing help with their claim during the office renovation can still schedule in-person appointments at the temporary location by clicking on the Schedule an Appointment link at Michigan.gov/UIA. Appointments can be scheduled up to 14 days in advance.

Detroit is one of five Local Offices to be renovated, with work having been completed at the Grand Rapids, Lansing, Saginaw, and Sterling Heights locations. The changes are part of the UIA’s focus on improving the customer experience and creating a national model for fast, fair, and fraud-free service.

Helpful resources for workers

While renovations are underway, claimants are urged to take advantage of many other options to get answers about their unemployment insurance claims:

• Follow the UIA Claimant Roadmap, with easy-to-follow instructions on how to file a claim.
• Sign up for one of five different online Coaching Sessions.
• Visit Michigan.gov/UIA for helpful information, the Ask Ava chatbot, videos, FAQs, and more.
• Use the Chat with an Agent feature in the Michigan Web Account Manager (MiWAM).
• Federal workers who have been terminated will find a comprehensive list of helpful at Michigan.gov/FederalWorkerHelp.
• Get free legal help through the Advocacy Program when appealing UIA redeterminations.
• Call Customer Service at 1-866-500-0017 Monday through Friday from 8 a.m. to 4:30 p.m.

Need help with a claim or have questions?

Meet with an agent: Schedule an in-person, phone, or virtual appointment at Michigan.gov/UIA.

Chat with an agent: Log into your MiWAM account during normal business hours.

Call Customer Service: 1-866-500-0017 during normal business hours.

Ask Ava: Our chatbot at Michigan.gov/UIA can answer many general questions.

Find answers: View FAQs, videos, toolkits, and other resources at Michigan.gov/UIA.