Commission Directives:
- Establish a critical care protection collaborative via U-20757-0618, Recommendation 2.10
Suggestion Box
Goals
- Engage in discussions that will assist MPSC Staff in preparing recommendations for a report to be filed in December 2024 in Case No. 20757.
- Continue to focus on the needs, journey, and protection of the critical care customer journey while focusing on the customers’ ability to make payments while being on the protection.
- Identify solutions to keep critical care customers engaged throughout the protection process.
- Focus on customer protections.
- Be open-minded
Leadership
Christina Forist, MPSC (BIO)
Jake Thelen, MPSC (BIO)
Kasey Grieco, Superior Watershed (BIO)
Meetings (Teleconference via Microsoft Teams)
*Meetings will be held as scheduled in advance. Please Sign Up Here to receive meeting notices and participate.
June 20, 2024
Agenda | Presentation
Session 1: Educate and Review
- Review R 460.130a
- Discuss IOUs data request findings
- Discuss what other states protections offered
- Outline DARR original 2022 findings
- Identify any problems or struggles occurring with critical care
- Utility standpoint
- Grantee standpoint
- Customer Journey
- Homework:
- How to keep customer engaged during the protection period?
- Payment plan options, while being protected?
- How to keep customers informed that assistance is available?
- How to assist or require customers to seek assistance, if possible?
- Survey after meeting requesting possible solutions
- Due 1.5 weeks prior to next meeting
August 14, 2024, from 9:30 a.m. – 12:00 p.m.
Agenda | Presentation | Recording: Part One Part Two
Session 2: Navigate Solutions/Recommendations:
- Current solutions
- Open up dialogue with homework/survey questions
- Weigh the different proposed solutions
August 29, 2024, from 9:30 a.m. – 12:00 p.m.
Agenda | Presentation | Recording
Session 3: Solutions Overview Continued
