The Acute & Continuing Care and Support Division performs federal certification regulatory duties for health care facilities and programs participating in the Medicare and Medicaid programs. Activities include assisting providers and suppliers with initial Medicare certification, routine inspections, complaint investigations, and a host of other regulatory duties. Additionally, the division assists with processing Freedom of Information Act (FOIA) requests that involve a Medicare survey or certification action.

The Long Term Care Division works under the regulatory authority and directives of the Centers for Medicare/Medicaid Services (CMS) to perform surveys and investigations of healthcare facilities. These surveys and investigations ensure that residents receive quality health care in a safe environment by confirming Long Term Care facilities are following the CMS regulations to receive Medicare/Medicaid payment for services.