It is important that you fill out the complaint form as complete as possible. Do not use the Printer Friendly button at the top of this page - clicking this button may cause you to lose any data you entered. If you want to print a copy of this form after you've completed it, use the Print button at the bottom of this page.
The Bureau of Children and Adult Licensing (BCAL) receives and processes complaints for:
- Adult Foster Care and Homes for the Aged.
- Child Care Facilities.
- Child Caring Institutions.
- Child Placing Agencies.
- Juvenile Court Operated Facilities.
Nursing Homes - BCAL does not accept complaints against nursing homes. To make a complaint against a nursing home, go to How to File a Complaint Against Health Facilities, Agencies and Programs or call (800) 882-6006.
Children’s Foster Homes - If you want to make a complaint about a children's foster home, contact the child placing agency that licenses the foster home. If you do not know that information, call 1-866-685-0006.
Your name will be kept confidential and will not be released unless ordered by the court. You are not required to give your name or contact information. However, if you do not provide it, a licensing consultant will not be able to contact you if additional information is needed. Your complaint may not be assigned or may be unconfirmed due to an inability to reach you for follow-up.
Abuse and/or Neglect Complaints
If you are making a complaint regarding the abuse or neglect of a child in a child caring institution, a juvenile court operated facility or a children's foster home or regarding the abuse, neglect or exploitation of an adult, contact centralized intake at 1-855-444-3911. If you are making a complaint regarding the abuse or neglect of a child in a child care facility (family or group child care home or a child care center) or a camp, complete the complaint form below.
I wish to complain against the facility/agency/provider named below. I am submitting this information so that it may be determined if a licensing or a child welfare contract action against this facility/agency/provider should be considered.