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ORS Vision

ORS Vision

What is our purpose, mission, and vision?

Our Purpose

At the Michigan Office of Retirement Services (ORS), we are an innovative retirement organization driven to empower our customers for a successful today and a secure tomorrow.

Our Mission

We will support and guide people to retire with dignity and control over the content and pace of their lives.

On behalf of 800 Michigan public employers, the Michigan Office of Retirement Services (ORS) provides employee retirement and related retiree healthcare plans to attract, retain, and reward a highly qualified workforce.

Employers give Michigan's public servants the means to cost-effectively save for their retirement from date of hire throughout their careers. ORS informs and engages employees as they climb toward successful retirement through financial independence. When life happens, ORS is at their call, ready to deliver.

Service to our members is, in turn, service to our communities. With a means for a secure retirement, retirees can live independently, rather than relying on family, friends, and governmental assistance programs.

Our Vision

Our aspiration for the future includes four areas of focus:

We will invest in our people and environment to support collaboration, connection, and a sense of belonging.

People

People: Our people — ORS staff and valued partners — are regularly trained to increase job-knowledge and skills. They do the work to deliver important services to you, our customers.

Environment: The physical and virtual spaces we inhabit, as well as the cultural environment, are designed to increase connectivity and collaboration.

Collaboration: We operate as a connected and cohesive team.

Connection: Connected teams drive collaboration, nurture healthy working relationships, and promote knowledge-sharing.

Belonging: Our people will work in a place where open-mindedness is practiced, respect is demonstrated, diversity is valued, and creativity and innovation thrive.

We will invest in and grow our process maturity with an outcome-focused, human -centered mindset.

Process

Process maturity: We will apply process thinking, tools, and skills to our work with a focus on repeatability, reliability, and efficiency.

Outcome-focused: We will constantly keep in front of us the reasons behind the work we do and the service we provide.

Human-centered mindset: The people we serve are at the center of our process design and continuous improvement activities.

We will create a modern, adaptable technology ecosystem that seamlessly connects and empowers customers, employers, and staff through a human-centered experience.

Technology

Modern, adaptable technology ecosystem: The electronic systems we use to interact with you will be flexible, adaptable, secure, and stable.

Connects and empowers: The reason for creating a technology ecosystem is to connect us to you and to empower you to do those things you need to do.

Human-centered experience: Our technology will provide connections to transactions, interactions, and education in an easy-to-navigate system.

We will be a trustworthy partner who empowers independence and inspires confidence through informative resources, effortless interactions, and personalized experiences.

Customer Experience

Trustworthy partner: We build relationships to demonstrate our commitment and readiness to help.

Empowers independence: We equip you with the skills you need to make confident retirement decisions.

Informative resources: We connect you with resources to grow in financial literacy and retirement knowledge.

Effortless interactions: We continuously strive to facilitate easy and seamless ways for you to engage with ORS and to get your needs met.

Personalized experiences: We are constantly working to create tailored and relevant connections and interactions at every step of your customer journey.