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Who is MARVIN?
The staff of the Unemployment Insurance Agency (UIA) would like to introduce MARVIN
got his name from the acronym for the
etwork, a system that allows you to communicate with the UIA's computer by using a touch-tone or a push-button telephone with a tone/pulse switch (the switch must be set at "Tone"). Rotary or pulse telephones cannot interact with MARVIN
uses digitized human speech to provide you with step-by-step instructions and information regarding your claim.
In his short time here, MARVIN, as he is affectionately called by the staff and customers of the UIA, has become a household name in Michigan. MARVIN has been quickly accepted by both the staff and customers of the UIA as a friendly, fast, and efficient means for the UIA to deliver services.
Why is MARVIN
such a valued member of the UIA's team? In a recent appraisal, MARVIN's
performance was described in glowing terms:
MARVIN works 11 hours a day, Monday through Friday.
MARVIN frees our staff to provide other services.
MARVIN works every holiday.
MARVIN can handle more than 800 phone calls at the same time.
MARVIN gives fast, accurate and timely information.
- If needed information is not available to him, MARVIN refers you to someone who can help.
To Use MARVIN
To use MARVIN all you need is:
access to a touch-tone or tone/pulse telephone
your Social Security Number
your Personal Identification Number (PIN)
MARVIN allows you to:
Using MARVIN to phone-in your continued weeks of unemployment is mandatory. Contact UIA at 1-866-500-0017 if for some reason you are unable to use MARVIN, or if:
- you are in a training program approved by UIA
- you are claiming a flexible week
- you are self-employed and submitting a profit and loss statement
- you are not able to use MARVIN, for whatever reason.
More MARVIN Information