Skip Navigation
LARA: Unemployment Insurance Official Web Site for the State of Michigan Home
  • UIA Home
  • Sitemap
  • Contact UIA
  • FAQ
  • Online Services
  • close print view

    State's Unemployment Agency Keeps Doors Open Into The Weekend To Assist Customers

    Agency: Unemployment Insurance Agency

    Customer Service Saturday planned for Saturday, February 18

    UIA is opening its doors, phone lines and Internet site on Saturday, February 18, 2012, from 8 a.m. to 2 p.m. to service customers who have been unable to interact with the agency during its normal business hours. Currently, the agency is experiencing high call volumes due to seasonal layoffs, recent changes in eligibility for extended benefits programs and shortened work weeks due to holidays.

    "Agency staff will be assisting customers in-person at our Problem Resolution Offices (PRO), answering inquiries by phone at multiple call centers and responding to online inquiries, said UIA Director Steve Arwood." Customer Service Saturday gives customers an opportunity to interact with the agency outside of our regular hours and it gives the agency an opportunity to respond at a time when it's convenient for many of our customers." Individuals can call the UIA Customer Service Line at 1-866-500-0017, submit inquiries to the agency's Virtual Problem Resolution agents or visit one of the following PROs that are scheduled to be open that day:

    PRO Location


    Southeast Michigan

    Detroit - 3024 W. Grand Blvd, Cadillac Place  Detroit, MI 48202

     Mt. Clemens - Macomb County Dept of Human Services

    21855 Dunham Road, Suite 7, Clinton Township, MI 48036


    Saginaw - 614 Johnson St., (across from Bus Terminal) Saginaw, MI 48607

    West Michigan

    Grand Rapids - 3391 Plainfield Road, NE, Grand Rapid, MI 49525 


    Lansing - 5015 S. Cedar at Jolly Road (in the Jolly-Cedar Plaza) Lansing, MI 48910

    Northern Michigan

    Gaylord - 400 W. Main Street, Suite 102 (west of S. Michigan Ave.) Gaylord, MI 49735

    Upper Peninsula

    Marquette - 2833 U.S. 41 West (across from Westwood Mall) Marquette, MI 49855

    Additionally, UIA's Trade Readjustment Allowance (TRA) staff will be accepting calls at 1-866-241-0152 to assist with inquiries about federal unemployment programs available to those who have lost wages or employment due to foreign competition.

    In addition to interacting with the agency by phone or in-person on Customer Service Saturday, online claim web account users can take advantage of the self-service options that are available through the UIA website, including: certifying with MARVIN Online, reviewing their benefits history, changing their benefit payment options or their CWAM password, resetting their MARVIN PIN, and more.

    To register for an online claim web account, visit and select "UIA Online Services for Unemployed Workers." Users will be taken to a login page where they can register and start the process of creating their own online account with the agency. UIA will instantly give new online users a temporary password, which is good for 10 days that will allow them to immediately certify through MARVIN online. A permanent password will be mailed to the individual that will give them full access to all of the web account features. Customers can also call the MARVIN toll-free line at 1-866-638-3993 to certify or obtain information regarding the balance of their benefits weeks.

    For more information about LARA, please visit
    Follow us on Twitter
    "Like" us on Facebook or find us on YouTube

    Related Content
     •  Unemployed Workers Can Claim Unemployment Benefits on Presidents Day
     •  Unemployment Benefits Are Taxable; Benefit Statements Available Online
     •  Unemployed Workers Can Claim Benefits on MLK Holiday
     •  Federally-funded Unemployment Benefits Set to Expire
     •  JP Morgan Chase Warns That UIA Debit Card Data Exposed
     •  Unemployed Workers Can Claim Unemployment Benefits Throughout Thanksgiving Week
     •  New UIA Gaylord Office to Open November 12
     •  Unemployed Workers Can Claim Benefits on Veterans Day
     •  Michigan Unemployment Insurance Gaylord Office Relocates Customers can use new offices beginning November 6
     •  UIA Houghton Office Relocates
     •  New Unemployment Insurance System Open for Business; Customers are reminded to use the agency's online system for speedy communication with the agency
     •  Federally-funded Unemployment Benefits Reduced Due to Sequester
     •  Michigan's Unemployment Insurance Agency Undergoes Computer System Upgrade; Agency Services Unavailable on September 26-30
     •  Unemployed Workers Can Claim Benefits Throughout Labor Day Holiday
     •  UIA Saginaw Office Relocates
     •  Unemployment Insurance Agency Invites Employers to Attend Seminars; Free Seminars being held through mid-October across the state
     •  Beware of Business Charging a Fee to File Unemployment Benefits
     •  Unemployed Workers Can Claim Benefits Throughout Fourth of July Holiday
     •  Unemployed Workers Can Claim Benefits Throughout Memorial Day Holiday
     •  Federally-funded Unemployment Benefits Reduced Due to Sequester
    QR code Home
  • LARA Home
  • UIA Home
  • State Websites

  • Accessibility Policy
  • Link Policy
  • Security PolicyPrivacy PolicyMichigan Survey

    Copyright © 2001-2014 State of Michigan