Skip Navigation
LARA: Unemployment Insurance AgencyMichigan.gov: Official Web Site for the State of Michigan
Michigan.gov Home
close print view

Making the Call

MARVIN will ask you a series of questions. You must answer all questions truthfully. Giving false information, having someone else call in for you, or answering questions for anyone other than yourself is considered fraud. Any benefits you received through fraud may have to be paid back to the UIA up to four times the amount, or you may be required to serve a jail sentence, or perform community service or any combination of these.

 

To answer the questions that MARVIN will ask you, use the keys on your telephone keypad:

 


PRESS
DESCRIPTION

0          TO REPEAT QUESTION

1               FOR "YES"

9               FOR "NO"

 

When you have completed entering your information, do not hang up until MARVIN says GOOD BYE. This means that MARVIN has completed recording your information. If you hang up before MARVIN tells you GOOD BYE, your payment will not be issued.

 

You are now ready to make the call!

 

  1. Dial MARVIN'S toll-free number:  1-866-638-3993.
  2. MARVIN will begin your process as follows:

 

"Welcome to the State of Michigan Unemployment Insurance Agency. To continue in English, Press 1.

 

"Welcome to Michigan's Automated Response Voice Interactive Network.  You can call me MARVIN!"

 

If you need to file a claim, you can file on line from our website at www.michigan.gov/uia, or you can call our toll-free line at 1-866-500-0017.

 

If you are using a touch-tone phone, Press 1 now.

  • To claim weeks of unemployment - Press 1.
  • To inquire - Press 2.
  • To listen to helpful hints about MARVIN -  Press 3.
  • To complete the Eligibility Review Process (ERP) - Press 4 (available Thursdays and Fridays only) . 

 

To end this call at anytime just hang up. Enter your choice now.

 

YOU:  (to claim weeks of unemployment) - Press 1. 

 

Enter your Social Security Number now. If you make a mistake, press the star button to start over.

 

Enter your nine-digit Social Security Number.   XXX-XX-XXXX.

 

Please enter your chosen four-digit Personal Identification Number (PIN) now.

 

Enter your four digit PIN - XXXX.

 

Welcome to Michigan's telephone certification system.

 

If you hang up before I tell you "good bye," your payment will not be issued.

 

Warning! You must answer all questions truthfully. Giving false information or answering questions for anyone other than yourself constitutes fraud and is punishable by law.

 

[If you need a question repeated, you may press "0" at any time.]

 

You must answer all questions by pressing "1" For "Yes" or "9" For "No."

 

MARVIN will begin the certification process.

 

QUESTION #1: "ARE YOU BACK TO WORK FULL TIME?"

  • YES - Press 1 on your keypad. > You will be asked to enter your back-to-work date. You must enter six digits, 2 for the month, 2 for the day, and 2 for the year (example: 11-17-07). > MARVIN will repeat the date you entered. If this date is correct, press 1.  If not, press 9.  MARVIN will repeat the question. You may enter the correct date.
  • NO - Press 9 on your keypad. MARVIN will ask question #2.

 

QUESTION #2: "ARE YOU CLAIMING BOTH WEEKS ENDING SATURDAY, MM/DD/YYYY AND SATURDAY, MM/DD/YYYY?"

  • YES - Press 1. MARVIN will go to question #3.
  • NO - Press 9.

 

If you answered "No" to Question #2, MARVIN will ask:

 

If you are claiming benefits for week #1, MARVIN will give you the week ending date.

  • YES - Press 1.
  • NO - Press 9.

 

If you are claiming benefits for week #2, MARVIN will give you the week ending date.

  • YES - Press 1
  • NO - Press 9. If your response was "No" for week #1 and #2, and you are claiming other weeks, you must contact our Inquiry Line at 1-866-500-0017. If your response was "YES" for one or both weeks, MARVIN will ask Question #3.

 

THE FOLLOWING QUESTIONS APPLY ONLY TO THE WEEK(S) YOU ARE CLAIMING.

 

QUESTION #3: "WERE YOU ABLE TO WORK FULL-TIME AND AVAILABLE FOR FULL-TIME WORK?"

  • YES - Press 1.
  • NO - Press 9 if you were not able to work and available for work during the week(s) you are claiming. This question applies only for the week(s) you are claiming.

 

QUESTION #4: "WERE YOU SEEKING WORK?"

  • YES - Press 1 if you did seek work during the week(s) you are claiming.
  • NO - Press 9 if you did not seek work during the week(s) you are claiming. This question applies only for the week(s) you are claiming.

 

QUESTION #5: "DID YOU QUIT ANY WORK, FAIL TO ACCEPT ANY JOB OFFER, OR GET FIRED FROM A JOB?"

  • YES - Press 1 if you quit, were fired by an employer, or refused work during the week(s) you are claiming.
  • NO - Press 9 it you did not quit, were not fired, or did not refuse work during the week(s) you are claiming. This question applies only for the week(s) you are claiming.

 

QUESTION #6: "DID YOU BEGIN SCHOOL OR TRAINING OR BEGIN RECEIVING A PENSION?"

  • YES - Press 1 if you began school, training, or receiving a pension during the weeks you are claiming.
  • NO - Press 9 if you did not begin school, training, or receiving a pension during the week(s) you are claiming. this question applies only for the week(s) you are claiming.

 

QUESTION #7A: "DID YOU DO ANY TYPE OF WORK DURING WEEK ENDING SATURDAY MM/DD/YYYY? (WEEK 1)."

  • YES - Press 1.
  • NO - Press 9.

 

QUESTION #7B: "DID YOU DO ANY TYPE OF WORK DURING WEEK ENDING SATURDAY MM/DD/YYYY? (WEEK 2)."

  • YES - Press 1.
  • NO - Press 9.

 

QUESTION #8: "DID YOU DO ANY TYPE OF WORK DURING WEEK ENDING SATURDAY MM/DD/YY?(WEEK 2)."

  • YES - Press 1.
  • NO - Press 9.

 

QUESTION #9: "DID YOU HAVE EARNINGS, VACATION PAY, HOLIDAY PAY, SEVERANCE PAY, BONUS PAY OR OTHER WAGE CONTINUATION PAY?  DO NOT REPORT SUB PAYMENTS PAID BY YOUR EMPLOYER."

  • YES - Press 1.
  • NO - Press 9.

 

MARVIN will ask if you had earnings during the first week you are calling in for.

  • YES - Press 1. You will be instructed to enter the dollar amount and press the star key (*). For example: If your before deductions earnings were $137.56, enter only the dollar amount and press the star key (*) 137 *.  MARVIN will ask you to enter the cents and press the star key (*) 56 *.
  • NO - Press 9.

 

MARVIN will ask if you had earnings during the second week for which you are calling.

  • YES - Press 1.
 

You will be instructed to enter the dollar amount and press the star key (*). For example: It your before deductions earnings were $75.00, enter the dollar amount and press the star key (*) 75*. You will now be instructed to enter the cents and press the star key (*) 00*.

  • NO - Press 9.

 

Note: If your earnings are from ex-service or vacation pay, please call 1-866-500-0017 and press the inquiry option after completing the call to MARVIN. If you are an ex-service member, MARVIN will ask the following question. If you are not, MARVIN will skip this question. Question #8 applies only to ex-service members.

 

QUESTION #8: "DID YOU BEGIN RECEIVING A SUBSISTENCE ALLOWANCE FROM THE DEPARTMENT OF VETERANS AFFAIRS FOR VOCATIONAL REHABILITATION TRAINING, SURVIVOR'S OR DEPENDENT'S EDUCATIONAL ASSISTANCE, OR SPECIAL ASSISTANCE FOR THE EDUCATIONALLY DISADVANTAGED?"

  • YES - Press 1.
  •  NO - Press 9.

 

After you have answered all of the questions, MARVIN will repeat the information that you have entered. MARVIN will then ask:

 

"If the information is correct DO NOT HANG UP! - Press 1. If any information is not correct. - Press 9."

 

MARVIN will repeat questions 2 through 7. If you are an ex-service member, question 8 will also be repeated. If information still is incorrect, MARVIN will hang up. Review instructions in your booklet and call back. If you continue to have problems, please call our Inquiry Line at 1-866-500-0017 and choose the inquiry option.

 

If you are eligible for benefits, MARVIN will tell you the dollar amount and the date your payment will be processed. If you do not agree with the amount of your payment, please call our Inquiry Line at 1-866-500-0017 immediately. If your payment is not payable, MARVIN will accept your information and tell you what to do next.

 

MARVIN will then tell you "Good Bye." Remember, DO NOT HANG UP UNTIL MARVIN SAYS GOOD BYE . If you hang up before you hear the words "GOOD BYE," your information will not be recorded and no payment will be sent. You must call back and begin the process over again.

 

If after completing your call you find that you made an error, you must contact our Inquiry Line at 1-866-500-0017 immediately. If possible, call or visit on the same day the error was made.

Related Content
 •  NOW Access MARVIN Online!
 •  Using MARVIN to Phone-In Your Biweekly Claim
 •  Using MARVIN to Inquire About Your Claim
 •  MARVIN's Telephone Number
 •  Quick Certification Method
 •  Who is MARVIN?
 •  Advantages of Using Marvin
 •  Hours of Operation
 •  Getting Started
 •  Schedule of Appointments
 •  Personal Identification Number (PIN)
 •  Selecting Your PIN
 •  Entering Your PIN
QR code

Michigan.gov Home
PoliciesMichigan NewsMichigan.gov Survey

Copyright © 2014 State of Michigan