Q: What is the Michigan Automated Tax Payment System?
A: The Michigan Automated Tax Payment System is the system used to complete payments using Electronic Funds Transfer (EFT). To make a payment using this system, call 1-877-865-2860. A user identification and password is required when calling this number and are only assigned after registering with Michigan to make payments by EFT.

Q: When will the upgrade to the Michigan Automated Tax Payment System occur?
A: The system upgrade will be completed on July 22, 2007. All system upgrades and available enhancements will not be available until this date.

Q: Does the system upgrade affect the payment process for both EFT Credit and EFT Debit filing methods?
A: No. EFT Credit filers who initiate tax payments through their own financial institutions are not affected by the system upgrade.

Q: Will I be able to enter an EFT transmission during this upgrade?
A: Yes. There will be minimal interruption to the automated tax payment system during this upgrade. Your ability to make timely EFT payments will not be affected.

Q: Has my user identification and password changed?
A: If your business has one tax account number registered for EFT filing, your existing user identification and password will remain unchanged.

If your business has multiple tax account numbers registered for EFT filing, a unique user identification and password will be assigned for each number. Written notification providing addtional user identifications and passwords will be mailed to the affected accounts on July 12, 2007.

Q: Do I still need to notify Michigan if I have changes to the type of tax I choose to pay by EFT?
A: Yes. You need to complete Form 4515, Electronic Funds Transfer (EFT) Account Update to add or delete a tax type remitted by EFT.

Q: Has the deadline for completing timely payment information been changed?
A: Yes. Payments must be completed by 9:00 pm ET at least one business day prior to the due date to be accepted as timely. Payments can be made using the Michigan Automated Tax Payment System 24 hours a day, 7 days a week.

Q: How many days before the due date may I call to enter my payment information?
A: Payments can be warehoused up to 90 days in advance of the due date.

Q: Will I receive an acknowledgement after completing a payment transaction?
A: Yes. A confirmation number will be provided to you after completion of an add, change, or deletion of a payment transaction. This number should be maintained in your documents.

Q: Can I edit or change my payment information after receiving my confirmation number?
A: Yes. After accessing your account, you will be provided the option to edit a pending payment. A new confirmation number will be provided at the completion of your edit.

Q: How do I change the information on a pending EFT payment entered prior to July 22, 2007?
A: To change payment information entered prior to July 22, 2007, you will need to call the automated payment system number (1-877-865-2860), and choose the option to talk with a Customer Service Representative. For payments entered after July 22, 2007, you will be able to change/edit pending payment information by selecting the appropriate option.

Q: Can I change the banking information stored for my user identification account?
A: Yes. You may add, change, or delete bank account and routing number information by selecting the appropriate option when calling the automated payment system number, 1-877-865-2860.

Q: Am I restricted to only one bank for my EFT debit transactions?
A: No. When you call the automated tax payment system, you will be prompted to enter the bank account and routing transit number information from which you would like your debit transaction to occur. You will also have the option to enter and store this information for multiple banks on your account. When entering your transaction, a list of the available bank account and routing transit numbers associated to your account will be provided.

Q: Who do I need to contact if I forgot my password or need assistance with resetting a password?
A: You may call the Michigan Automated Tax Payment System and select 0 to talk to a Customer Service Representative (CSR). You will be asked for your User ID and Tax ID for authentication. The CSR will provide you with a 4-8 digit temporary password. The system will prompt you to enter a permanent password the next time you log in.