Service restored to 131 Secretary of State Branches
MAY 19, 2011
SOS branches to extend hours this Friday, Saturday and
Services at all Secretary of State branch offices, as well as online
services, were restored just before 4 p.m. today, but SOS officials warned it
will take some time to address the backlog created during the outage, which
suspended operations at branches part of Monday, part of Wednesday and nearly
all of today.
The problem occurred in the state of Michigan's computer system, impacting
departments across the state, including Corrections, the Treasury and the
Department of Human Services.
To assist customers, all Michigan Secretary of State branch offices will stay
open later on Friday, Saturday and Monday:
- Friday, May 20 -- All branch offices will be open two hours later, from 9
a.m. to 7 p.m.
- Saturday, May 21 -- The department's seven SUPER!Centers will be open an
extra two hours, from 9 a.m. to 2 p.m.
- Monday, May 23 -- All branches will be open two hours later, from 9 a.m.
to 7 p.m.
In addition, the Secretary of State's office announced that late fees will be
waived for affected customers coming into the branches through the end of
business on Friday, May 27th.
"We understand that this has been an inconvenience to our customers and we
want to do everything we can to assist them," said spokesman Randall Thompson.
"Unfortunately, it will take some time for us to recover once the system is up.
Our offices handle 80,000 transactions a day."
The Secretary of State's Office has also alerted law enforcement authorities
that some customers were unable to renew their vehicle tabs or driver's licenses
during the computer outage.
Further information is also available on the department Facebook (www.facebook.com/michigansos)
and Twitter (www.twitter.com/michsos)
For media questions, please call Randall Thompson at (517) 373-2520