MAY 25, 2010

Eastern Oakland customers now have expanded hours, more services

The new East Oakland County PLUS Office opened today, offering area customers extended hours and new services, Secretary of State Terri Lynn Land announced.

The county's newest PLUS office features services and conveniences, such as payment by Discover and MasterCard at the counter, instant titles and expanded Wednesday hours from 9 a.m. to 7 p.m.

The East Oakland PLUS Office at 1111 E. Long Lake Road in Troy was formed by upgrading the Troy office and consolidating the Royal Oak office into it.

"More services and expanded hours are what customers have been asking for, and we've been listening," Land said. "The new East Oakland County PLUS Office helps us meet the needs of today's customers. PLUS offices are a key part of our efforts to move services out of Lansing and into local communities."

Land reminds customers that they can often "skip the trip" to a branch office by renewing their vehicle and watercraft registrations online, with a touch-tone telephone or through the mail.

Creation of the PLUS office is part of Land's Branch Office Modernization Program. Optimizing the use of people, dollars and technology reduces the investment in "bricks and mortar" facilities while ensuring consistent levels of service. This prudent redirection of resources has kept the department at the forefront of innovative service and fiscal responsibility.

The program was launched in April 2004 and has resulted in the development of more than 40 PLUS offices and six SUPER!Centers throughout the state. Customer satisfaction has consistently been high thanks to the modern, convenient services and enhanced efficiencies these offices provide.

For more information about office locations and services, visit the Branch Office Locator at www.Michigan.gov/sos.