July 30, 2010 (Issue 497)

Extended QVF Help Desk Hours:  In support of the August 3, 2010 primary, the QVF Help Desk will be open on Saturday, July 31 from 8:00 a.m. to 2:30 p.m.  The QVF Help Desk will also be open on Monday, August 2, from 8:00 a.m. to 5:00 p.m. and Tuesday, Election Day from 6:30 a.m. to 11:00 p.m.

The QVF Help Desk number is: 1-800-310-5697.

In addition to the above, "on call" support will be available during the following timeframes:

Saturday, July 31 from 2:30 p.m. to 8:00 p.m.

Sunday, August 1 from 8:00 a.m. to 5:00 p.m.

Monday, August 2 from 5:00 p.m. to 8:00 p.m.

The "on call" support number is: 1-517-202-3463.

Vendor Support:  Please make note of the following:

ES&S Customers:  Please direct any questions or concerns regarding your AutoMARK Voter Assist Terminals, M100 Tabulators, Unity or AIMS software to ES&S Support Services at: 1-877-377-8683 (for hardware and software problems select option 4). 

Premier (Diebold) Customers:  Please direct any question or concerns regarding your AccuVote Tabulators or GEMS software to ES&S Support Services at: 1-877-377-8683 (for hardware and software problems select option 4) or the GBS Help Desk at: 1-888-640-8683.  As an alternative, you can contact your area representative at one of the following numbers: 

Kurt Knowles - Northern Lower Peninsula

Cell 231-420-1105

Office 906-292-5474

David Carmody - Upper Peninsula

Cell 906-235-0802

Office 906-293-9936

Tim Allshouse - Southern Michigan

Cell 517-403-0088

Office 517-263-8140

Sequoia Customers:  Please direct any questions or concerns regarding your Optech Insight Tabulators or WinEDS software to Election Source at: 1-888-742-8037.