ExpressSOS.com hits one million transactions

May 1, 2012

Johnson encourages more customers to use the online, no-wait Secretary of State
 

LANSING, Mich. - The new Secretary of State online services available at ExpressSOS.com now has topped one million transactions, meaning more Michigan residents are choosing to save time by going online, Secretary of State Ruth Johnson announced today.

"There's never a line online," Johnson said. "Many of our most popular transactions now can be done in minutes from the comfort of your own home or anywhere you have Internet access, so please visit ExpressSOS.com the next time you have Secretary of State business."
 

The new and improved transactions at ExpressSOS.com allow you to:

Every year, more than 10 million people visit a Secretary of State office, but most customers are only required to visit in person once every eight years to have a new driver's license or state ID card photo taken. Of the nine million vehicle plate renewals processed in 2010, about 6.5 million were done in the offices, Johnson said. Nearly 700,000 people a year come into the offices just to change their address.

The online option also benefits customers who must visit an office by allowing clerks to devote more time to them. Customers can also continue to perform many transactions through the mail as well as renew their vehicle plate tabs at Self-Service Stations, many of which are available 24 hours a day at offices throughout the state.

Johnson said her office has received many compliments about ExpressSOS.com from customers and it is clear they like having such a convenient option. "I just wanted to tell you that I appreciate being able to complete my business online instead of having to go to an SOS office," wrote a customer from Sterling Heights. "What a time saver and it can be done 24/7. Keep up the good work! Thank you."

For more information about Secretary of State online services and other programs, visit www.Michigan.gov/sos. Sign up for the official Secretary of State Twitter feed at www.twitter.com/MichSOS and Facebook updates at www.facebook.com/MichiganSOS.

Customers also may call the Department of State Information Center to speak to a customer-service representative at 888-SOS-MICH (767-6424).

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For media questions, please call Gisgie Dávila Gendreau at 517-373-2520.