March 28, 2003

In keeping with her commitment to visit all Secretary of State branch offices within a year, Secretary of State Terri Lynn Land visited Muskegon and the Grand Haven branch offices today to meet with employees and the public.

"These visits help me identify what is working well and what improvements are still needed in our branch offices," Secretary Land said. "As providing good customer service is one of my top priorities, the input from customers and employees is invaluable."

"All of the offices that I have visited have dedicated and talented staff, and a unique set of circumstances. Our primary challenge as a department will be maintaining core services while the state manages through difficult financial times."

During her visit, Secretary Land touched on plans to achieve improved customer service in part through advancements in technology and extended branch office hours. "Technology is rapidly transforming the way in which citizens can do business in Michigan. Moving more of Department of State’s services online is a cost effective way to deliver services that is also convenient to our customers. I am also exploring extending branch office hours through the use of employee flex time."

Land added that the Muskegon branch office connects to the community through its Tree City, U.S.A. decor, and the Grand Haven office is decorated in a Coast Guard nautical theme featuring Grand Haven’s waterways.

Last year, the Muskegon branch office processed nearly 211,000 transactions, and the Grand Haven branch office processed over 108,000 transactions.

Secretary Land visited the Muskegon branch office, 1485 Apple Ave., from 10:15 a.m. to 11 a.m.; and the Grand Haven branch office, 1110 Robbins Rd., from 11:30 a.m. to 12:15 p.m.

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