March 7, 2003

In keeping with her commitment to visit all Secretary of State branch offices within a year, Secretary of State Terri Lynn Land visited the Troy, Rochester Hills, and the Pontiac Northeast and Downtown branch offices today to meet with employees and the public.

“Providing good customer service is one of my top priorities,” Secretary Land said.  “Customers and employees are the best sources of information about what is working well and what improvements are still needed in our branch offices.”

“All of the offices that I have visited have dedicated and talented staff, and a unique set of circumstances.  Our primary challenge as a department will be maintaining core services while the state manages through difficult financial times.”

During her visit, Secretary Land touched on plans to achieve improved customer service in part through advancements in technology and extended branch office hours.  “Technology is rapidly transforming the way in which citizens can do business in Michigan.  Moving more of Department of State’s services online is a cost effective way to deliver services that is also convenient to our customers.  I am also exploring extending branch office hours through the use of employee flex time.”

Land added that the Troy branch office connects to the community through its photographs featuring sites of historic Troy, while the Rochester Hills branch office displays Oakland University memorabilia, and the Pontiac Downtown branch office highlights old Michigan license plates.

Last year, the Troy branch office processed nearly 227,000 transactions, the Rochester Hills branch processed almost 190,000 transactions, while the Pontiac Northeast branch processed more than 165,000 transactions and the Pontiac Downtown branch office processed more than 76,000 transactions.

Secretary Land visited the Troy branch office, 1111 East Long Lake, from 11 a.m. to 12 p.m.; the Rochester Hills branch office, 2250 Crooks Road, from 12:30 p.m. to 1:30 p.m.; the Pontiac Northeast branch office, 1857 North Perry Road, from 1:45 p.m. to 2:45 p.m.; and finally the Pontiac Downtown branch office, 31 Oakland Avenue, from 3 p.m. to 3:40 p.m.

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