MAY 22, 2007

Cruise Secretary of State Web site for info

Secretary of State Terri Lynn Land today encouraged vehicle buyers and sellers to understand their rights and responsibilities before making a deal, and urged them to visit her agency's Web site for helpful information.

"Buying a new or used car can be exciting," Land said. "But it's also a significant financial investment. With spring and summer being busy times for car sales, it's good to keep some tips in mind. All parties can help ensure their satisfaction by knowing what to look for and what is required by law. Having the proper information is key."

The Department of State licenses and regulates auto dealers and repair shops. It also informs consumers of their rights and investigates related complaints. Its Web site at www.Michigan.gov/sos has several brochures that offer tips for buying or leasing vehicles, as well as doing business with an established dealer or a private individual.

Before buying a used vehicle the department recommends:

• Test driving it and having it inspected by a mechanic.
• Making sure that it has a title. A vehicle cannot be registered without one. Don't agree to the sale if a title cannot be produced or there are discrepancies. Also be certain that the owner named on the front of the title is the same person signing it. If there is more than one owner or buyer, all parties must sign the title.
• Matching the vehicle identification number (VIN) on the title with the number on the dashboard.
• Checking the odometer's mileage accuracy. Under state and federal law, the mileage for most vehicles must be provided when ownership transfers. Vehicles that are 10 or more years old are exempt.

When doing business with an auto dealer, it's wise to ask questions and read all documents before signing. It's also important to note that there is no "cooling off" period. Some consumers mistakenly believe they can return a vehicle within a certain number of days after a contract is signed.

Remember that a vehicle being sold "as is" means just that. In fact, most used vehicles are not under warranty for any period of time. There also is no such thing as a verbal warranty. Get any guarantees in writing, including promises of repairs to be made prior to the vehicle's sale. Keep in mind that Michigan's "Lemon Law" for defective vehicles only pertains to new vehicles. Used vehicles are not covered.

"The vast majority of Michigan auto dealers are conscientious professionals who work hard to serve their customers," Land said. "Still, consumers should take the time to fully understand what type of vehicle they're getting, all details of the warranty and financing obligations. Buying a car should be a positive experience."

If consumers do have a complaint, they should first try working it out with the dealership owner or manager. If the problem isn't resolved, contact the Department of State's Bureau of Regulatory Services at (1-888) SOS-MICH (767-6424). An automotive complaint form also is available online. The bureau investigates issues within its authority.