To: All MDOC Custody Staff,
In an effort to provide expedited delivery services to our MDOC customers, MSI has amended the "Return / Exchange Pickup Request" policy.
Effective 5-16-2013, MSI will no longer accept the "EXCHANGE" of MDOC uniform clothing items. The policy change will offer timely replacement, and accelerated turnaround of the uniform return process.
The new "Return Authorization Pickup Request" policy is as follows:
Effective 5-16-2013, items requested for replacement on
current orders will
require a "NEW ORDER" to be processed.
Incorrect orders can be returned for "CREDIT", new items
requested will be processed as new orders.
Items MUST be returned within 90 days of the facility receiving
No returns after 90 days.
All return items must be in new condition.
Defective items must be determined at time of receipt.
Special Order items are non-returnable.
A new "Return Authorization Pickup Request Form" will be available on the
MSI website as of 5-16-13.
Please contact MSI Order Entry at (517) 636-7500 with further questions or assistance with the new uniform return policy.
We are continuously looking at ways to improve our processes with the ultimate goal
of providing a high level of service to our MDOC Customers.
As always, thank you for your business!