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formal complaint form
If you are not satisfied with the results of an informal complaint investigation by Commission staff, you may pursue a formal
complaint with the Commission. Because the Commission's authority is limited to that provided by statute, a formal complaint can only involve issues that
the Commission regulates. The formal complaint involves a formal, trial-like proceeding before an administrative law judge. As a contested case before
the Commission, a formal complaint hearing is conducted under administrative hearing rules. You may represent yourself (except in the case of an incorporated
business), hire a lawyer, or bring anyone you would like to assist you. A lawyer or lawyers will always represent the company. As the complaining party,
you must present information to prove or justify your case at a formal hearing.
Although not required, the Commission encourages customers to pursue an informal complaint prior to filing a formal complaint.