MPSC Marks National Consumer Protection Week by Highlighting Consumer Tips Sheet on Resolving Utility-Related Problems

March 8, 2012 - As part of National Consumer Protection Week, the Michigan Public Service Commission (MPSC) today highlighted its consumer tips sheet on how to resolve utility problems. Governor Rick Snyder has proclaimed March 4 through March 10 as Consumer Protection Week in Michigan.

"The MPSC staff stands ready to assist utility customers with any problems they may be experiencing," noted MPSC Chairman John D. Quackenbush. "If a problem persists after a customer has contacted the utility for help, MPSC's Service Quality staff is ready to help resolve utility-related problems. The MPSC's handy consumer tips sheet covers how to reach the MPSC staff by phone, by mail, by fax or email, and how to submit a compliant."

During 2011, the MPSC handled 19,239 calls on its toll-free line, and assisted consumers and businesses with more than 7,097 electric and natural gas complaints and inquiries, 2,124 telecommunications complaints and inquiries, and 757 video/cable complaints and inquiries. In addition, the Commission's program to assist small businesses with regulated utility complaints processed 1,036 of these types of complaints.

The MPSC is an agency within the Department of Licensing and Regulatory Affairs.

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