The Commission's authority is limited to that provided by statute (2006 PA 480). In Section 12(1) of the Act, it states: "The Commission's authority to administer this Act is limited to the powers and duties explicitly provided for under this Act, and the Commission shall not have the authority to regulate or control a provider under this Act as a public utility."

While the Commission's authority is limited, the Commission still has many responsibilities which include but are not limited to: reviewing disputes between customers and providers, providers and providers, and providers and franchise entities; construct the standardized uniform agreement form; receiving annual reports from providers; establish a formal process to review disputes; file an annual report (February 1 of each year) with the Governor and Legislature, and order remedies and penalties if it has found that a person has violated the Act.