Consumers are encouraged to first contact their gas, electric, or telephone company to discuss billing or service issues. If a resolution cannot be reached, contact the Michigan Public Service Commission (MPSC) for help in dealing with utility concerns.

The MPSC has several publications that provide useful consumer information, tips and alerts that may help customers better understand the issues relating to their concern.

• Consumer Alerts and Informational Publications

Submit an on-line inquiry or complaint to MPSC staff by selecting the appropriate category below and completing an on-line form. Your message will be responded to as quickly as possible.

• Submit Telephone Company Complaint
• Submit Natural Gas Utility Complaint
• Submit Electric Utility Complaint

The MPSC's Service Quality staff is available to assist you Monday through Friday from 8:30 a.m. to 4:30 p.m. by calling: 800-292-9555 (Michigan only) and 517-241-6180 (out-of-state). Because of the high volume of calls received by Service Quality staff, you may not be able to immediately speak with an information officer. At times, call volumes are quite high because Service Quality staff may be busy responding to other customers. When this happens you will be prompted to leave a message on our voice-mail system. Your message will be responded to as quickly as possible.