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Consumer Alerts

• Electric Outage Service Credits PDF icon
Provides information on electric outage credits that customers may be eligible for due to lengthy or frequent service outages.

• Utility Help for Military Families PDF icon
Provides information on utility shutoff protection for eligible military families.

• The Earned Income Credit Can Help Low Income Families Pay Their Utility Bills PDF icon
Describes eligibility requirements and how to apply for the Earned Income Credit.

• 2009/2010 Home Heating Help PDF icon
Advises of programs which help customers avoid winter utility service shutoff.

• Tips For Terminating Or Changing Utility Service PDF icon
Outlines precautionary steps to take when changing or terminating utility service.

• MPSC Documents And Information Resources Available On Website PDF icon
Describes the types of documents and information resources available on the MPSC'S Web site.

• Protect Your Privacy And Prevent Utility Service Fraud PDF icon
Provides information on how to prevent utility service fraud and identifies steps to take if you are a victim.

• Surviving Electrical Power Outages PDF icon
Describes steps to take to prepare for an electrical power outage and what to do if it occurs.

• Help With Utility Problems is Available by Calling the MPSC's Toll-Free Number! PDF icon
Identifies special Michigan Public Service Commission toll-free numbers that consumers can use to receive help with natural gas, electric and telephone service problems and inoperative payphones.

• Tips For Safe Use Of A Portable Generator PDF icon
Provides advice on selecting and using a portable generator in the event of an electrical power outage.

• Beat the Heat and $ave: Hot Tips For Staying Cool! PDF icon
Provides tips for homeowners and businesses to reduce energy use, stay cool, and save money.

• The ABCs of Summer Energy Bill Savings PDF icon
Provides the ABCs to summer energy savings that will help consumers reduce energy use and stay cool.

• Supplemental Home Heating Sources - Life Saving Tips PDF icon
Provides information on the safe operation of fireplaces and electric, gas, and kerosene space heaters.

• Your Utility Meter: Accessibility and Location PDF icon
Provides information on customer responsibilities regarding meter location, access, and relocation costs.

• The Formal Utility Complaint PDF icon
Describes how a customer files a utility complaint with the Michigan Public Service Commission.

• Report Utility Cable Theft! PDF icon
Describes the growing problem of utility cable theft in Michigan.

• Appliance Service Plans-Read The Fine Print PDF icon
Describes the home appliance service plans offered by utility companies, and provides information to consider before purchasing such a plan.

• The Real Story About Estimated Utility Bills PDF icon
Provides information on the billing practice of estimated utility bills and discusses customer meter reads.

• Utility Bills And Your Credit Report PDF icon
Describes credit reporting as it applies to utility bills, and provides information and resources available to help maintain good utility credit.

• The Rate Case-How Utility Rates Are Set PDF icon
Identifies the procedures involved in setting up rates utility companies may charge for their services.

• Tips On Saving Energy & Money At Home
Provides helpful tips on saving energy around the house. (U.S. Department of Energy web site)


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