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 Service Quality
Responding to public contacts regarding utility-related matters is a Commission priority. Commission staff is available to provide information to utility customers and respond to complaints regarding billing and service issues.
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Spotlight on Service Quality
MPSC Approves Rules Improving Customer Protections
The Michigan Public Service Commission (MPSC) approved the revised version of the Consumer Standards and Billing Practices for electric and gas residential service, substantially improving customer protections. The changes mark the first time in 10 years that the rules have been significantly updated.
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