Historically, vehicle rental companies in Michigan have routinely refused to rent to individuals between the ages of 18 and 24. This violates the age provisions of the Elliott-Larsen Civil Rights Act, which protects individuals from discrimination regardless of their chronological age.

On November 17, 2000, MDCR entered into a settlement agreement in the case of MDCR, ex rel. Philip Bickham v. Hertz Rent-a-Car, MDCR No. 113521-PA32. That agreement provides that the Hertz will comply with the Elliott-Larsen Civil Rights Act and also rent vehicles to individuals between ages 18 and 24. If the rates charged by Hertz for renting to customers in this age group are higher than standard rental rates, the higher rate must be justified. This is the second such agreement; a similar agreement was reached with Thrifty Rent-A-Car in December, 1999.

If a claimant between the ages of 18-24 complains that (s)he was charged a rental rate higher than what is charged other customers although (s)he has comprehensive auto insurance that covers any and all losses associated with operating a rental vehicle, or (s)he was denied a rental by any agency, a complaint should be taken.