LARA - How to File a Complaint Against Health Facilities

How to File a Complaint Against Health Facilities

The Facilities Complaint and Investigation Section receives and processes consumer complaints against nursing homes, home health agencies, hospices, hospitals, freestanding surgical units, ambulatory surgical units, and end-stage renal dialysis centers. See A Citizen's Guide to Filing a Complaint Against a Health Care Facility. The Unit also receives and processes nursing home reported incidents. Facilities may click here to link to the incident reporting forms.

THREE METHODS FOR FILING A COMPLAINT

1. Completing the BHCS Health Facility Online Complaint Form. THIS FORM IS ONLY FOR INDIVIDUALS THAT WANT TO FILE A COMPLAINT.

2. Calling the toll-free Complaint Hotline: 800-882-6006

3. Mailing or faxing a completed Resident/Patient Care Complaint Form (BHCS-LTC-361), that can be obtained by clicking on the form name and printing, or by submitting a letter that includes:
-- The name and the address of facility.
-- The nature of the complaint.
-- The date of the incident.
-- The complainant's name, address, and daytime telephone number.

CONTACT INFORMATION
Department of Licensing and Regulatory Affairs
Bureau of Health Care Services
Facilities Complaint and Investigation Section
PO Box 30664
Lansing, MI 48909
Phone: 517-241-4712
Fax: 517-241-0093 (For Resident/Patient Care Complaint Forms only)
Toll-free Complaint Hotline: 800-882-6006

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