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How do I file a consumer complaint?
The Enforcement Division in the Bureau of Health Care Services distinguishes between allegations filed by consumers and formal complaints filed by the State of Michigan.
An allegation is a consumer complaint filed with the Enforcement Division against a licensee or registrant. The consumer "alleges" that a violation of the Public Health Code occurred. Typical allegations include: quality of care received; misconduct of the licensee or registrant; or, a scope-of-practice issue.
An administrative complaint is filed by the State of Michigan against the licensee or registrant. It contains the formal charges against the licensee or registrant.
An allegation is the first step in a possible disciplinary action against the licensee or registrant. A complaint is filed when the State of Michigan believes it has enough evidence to proceed with possible disciplinary action.