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How to File a Complaint Against Health FacilitiesThe Facilities Complaint and Investigation Section receives and processes consumer complaints against nursing homes, home health agencies, hospices, hospitals, freestanding surgical units, ambulatory surgical units, and end-stage renal dialysis centers. See A Citizen's Guide to Filing a Complaint Against a Health Care Facility. The Unit also receives and processes nursing home reported incidents. Facilities may click here to link to the incident reporting forms.
THREE METHODS FOR FILING A COMPLAINT
1. Completing the BHCS Health Facility Online Complaint Form. THIS FORM IS ONLY FOR INDIVIDUALS THAT WANT TO FILE A COMPLAINT.
2. Calling the toll-free Complaint Hotline: 800-882-6006
3. Mailing or faxing a completed Resident/Patient Care Complaint Form (BHCS-LTC-361), that can be obtained by clicking on the form name and printing, or by submitting a letter that includes:
> A Citizen's Guide To Filing A Complaint Against A Licensed Health Care Facility (BHS-OPS-700) - 32748 bytes
> Resident/Patient Care Complaint Form (BHCS-LTC-361) - 122628 bytes
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