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Reinventing Performance in Michigan

After nearly three years transforming state government, Michigan has become a leader in implementing positive changes for business. We must continue our momentum to change the reality and perception companies have of Michigan and become a top 10 business-friendly state. >MORE 


 


Goal

 
Target 

 
Current 


Metric Definition

RPM Surveys

25% Improvement in Regulatory Climate Perception

25%

24%

Survey of LARA Business Customers indicated their perception of MI’s regulatory climate improved by 24% since last quarter.

Customer-Facing Forms

50% of Forms Eliminated/Consolidated

50%

51%

LARA had 2,259 forms in 2011; 1,157 forms eliminated to date.

Customer-Facing Regulatory Materials

100% of Materials Reviewed

100%

100%

At program inception, LARA had 3,368 customer-facing documents. 3,368 materials reviewed to date.

Customer Response Time

50% Improvement in Customer Process Time

50%

76%

The metric is applied to 25 completed processes, with 59 processes underway.



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