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Reinventing Performance in Michigan

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LARA, in partnership with the Department of Treasury, Environmental Quality and the MEDC, has launched Reinventing Performance in Michigan (RPM), a metric-driven customer service model for all state government departments to eliminate the bureaucratic red tape that is hurting our job providers. Working with state employees our stakeholders and customers, we are identifying the issues that drive business satisfaction to produce real and meaningful change. >MORE

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