close print view
House Bill 4062 (As Passed House)Contact:
Office of Policy and Legislative Affairs Agency:
Licensing and Regulatory Affairs
Topic: Nursing Home Complaint Hotline
Sponsor: Representative Wojno
Committee: Not Yet Assigned to a Senate Committee
Date Introduced: January 31, 2003
Date Passed the House: March 27, 2003
Date of Summary: March 31, 2003
The bill amends Section 21799a of the Public Health Code to require the Department of Consumer and Industry Services to provide a toll-free telephone consumer complaint and inquiry line. The complaint and inquiry line is required to be accessible 24 hours per day and monitored at a level to ensure a response to each telephone complaint or inquiry within 24 hours. The department is required to establish a response system for the complaint and inquiry line that includes at least all of the following:
· An intake form that serves as a written complaint.
· Forwarding of an intake form to an investigator not later than the next business day after the complaint is identified as a priority complaint.
· Except for an anonymous complaint, forwarding the completed intake form to complainant not later than the 5 business days after completion.
A “priority complaint” is defined by the bill as “a complaint alleging an existing situation that involves physical, mental, or emotional abuse, mistreatment, or harmful neglect of a resident that requires immediate corrective action to prevent serious injury, serious harm, serious impairment, or death of a resident while receiving care in a facility.