JUNE 7, 2012 - In an effort to provide an increased level of service and convenience to its customers, Michigan's Unemployment Insurance Agency is staffing six additional locations in various counties across Michigan, expanding its network of Problem Resolution Offices (PRO) to 14. The offices, which opened earlier this week, are co-located with existing local agency offices in Alpena, Benton Harbor, Houghton, Kalamazoo, Sault Ste. Marie and Traverse City.
The six additional co-locations allow the Agency an opportunity to not only increase the level of service it provides to claimants who visit the office, but also to obtain valuable resource information and services from other state agencies including Michigan Works! and Department of Human Services (DHS).
"Being able to expand our presence into additional areas across the state will make it easier to serve customers who may prefer to seek unemployment assistance in person, said UIA Director Steve Arwood. "Placing staff in existing local office locations will provide more convenience for customers in need of multiple services."
PRO staff at these locations will provide full service to customers, including in-person assistance for all aspects of unemployment. All PRO locations are open to the public from Monday through Friday, except on state-recognized holidays. Specific details including hours of operation and locations are listed below.
In addition to meeting with UIA's Customer Service Representatives at a PRO, customers may contact the Agency by calling the UIA Customer Service Line at 1-866-500-0017 (TTY users call 1-866-366-0004), or by emailing our Virtual Problem Resolution Agents through their online claim web account at http://www.michigan.gov/uia and selecting "UIA Online Services for Unemployed Workers."
For more information about LARA, please visit www.michigan.gov/lara. Follow us on Twitter www.twitter.com/michiganLARA, "Like" us on Facebook or find us on YouTube www.youtube.com/michiganLARA.
List of New PRO locations
Alpena PRO at the Michigan Works! Service Center
315 West Chisholm, Alpena, MI 49707
Hours of Operation - Monday, Tuesday, Wednesday and Friday, 8 a.m. to 5 p.m. Open from
9 a.m. to 5 p.m. on Thursday.
Benton Harbor PRO at Department of Human Services
401 8th Street, Benton Harbor, MI 49022
Hours of Operation - Monday through Friday from 8 a.m. to 5 p.m.
Houghton PRO at Houghton County Michigan Works! Service Center
902 Razorback Drive, Suite 6, Houghton, MI 49931
Hours of Operation - Monday through Friday from 8 a.m. to 4:30 p.m.
Kalamazoo PRO at Kalamazoo-St. Joseph Michigan Works
1601 South Burdick Street, Kalamazoo, MI 49001
Hours of Operation - Monday through Friday from 8 a.m. to 5 p.m.
Sault Ste. Marie PRO at Michigan Works!
1118 East Easterday Avenue, Sault Ste. Marie, MI 49783
Hours of Operation - Monday through Friday from 8 a.m. to 5 p.m.
Traverse City PRO at Traverse City Michigan Works! Service Center
1209 S. Garfield, Suite C, Traverse City, MI 49686-4330
Hours of Operation - Monday through Friday from 8 a.m. to 5 p.m.
Existing UIA PROs
Detroit
3024 W. Grand Blvd, Suite L-385, Detroit, MI 48202
Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.
Gaylord
400 W. Main Street, Suite 102, Gaylord, MI 49735
Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.
Grand Rapids
3391 Plainfield, NE, Grand Rapids, MI 49525
Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.
Lansing
5015 Cedar Street, Lansing, MI 48910
Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.
Mt. Clemens - Macomb County DHS
21885 Dunham Road, Suite 7, Clinton Township, MI 48036
Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.
Marquette
2833 U.S. 41 West, Marquette, MI 49855
Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.
Muskegon -Muskegon County-DHS
2700 Baker Street, Muskegon Heights, MI 49444
Hours of Operation Monday through Friday from 8 a.m. to 5 p.m.
Saginaw
614 Johnson Street, Saginaw, MI 48607
Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.
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