Action Steps

Below are selected key initiatives that will ensure effective and improved ICT service delivery. They will be implemented in the sustainable near-term future (through 2011) and the intermediate future (through 2014). They include:

Sustainable Near Future: Accountable Management and Performance Refine and modernize the management and governance framework for challenges in support of strategies under goals one, two, three and four.

• Effective and Efficient Customer-based Operations and Services
  • Expand current services to mobile devices for additional access to Michigan services as well as providing text alerts (2010).
  • Continue full implementation of Web 2.0 technologies within Michigan.gov and help agencies understand potential uses and implement technology (2011).
  • Implement a citizen one-stop portal that provides one place for access to government services uniquely tailored to citizen needs based on individual profiles (2012).
• Performance Management, Accountability and Public Value
  • Establish a usability lab to capture public/private input on software usability in design (2011).
  • Establish formal performance tracking and monitoring capabilities to ensure transparency, identify and manage change opportunities and report on and manage performance (2011).
  • Formalize ICT investment planning and management in the project, portfolio and change management process (2012).
• Privacy, Transparency, Security and Public Trust
  • Support agencies in developing strategies to promote open government and protect data privacy (ongoing).
  • In support of Michigan's mobile workers, provide data encryption for all 12,000 State of Michigan notebook users (2011).
  • Complete the development of a comprehensive disaster recovery plan to cover 100 percent of mission-critical applications (2012).
• Well-supported and Engaged Workforce
  • Fully implement the DTMB Virtual University, a single and centralized source of professional development, focused on the technical skills, for employees (2010).
  • Design and implement a diversity program to improve the culture of the agency and leverage the diversity of staff as an integral factor in organizational success (2010).
  • Develop and implement a security awareness program that complements the state's policy and technology initiatives (2011).

Intermediate Future - Innovation, Change and Transformation of Government: Provide a mature, modern, best-practices scope of solutions and enable innovation, change and transformation of government that support goals two, three, five and six.

• Agile Management and Infrastructure
  • Implement a desktop virtualization solutions assessment and pilot (2011).
  • Develop and adapt the business model, policies and principles around opportunities such as virtualization, modularization, Web and multiple service delivery options for infrastructure, information and applications (2012).
  • Implement an automated PC Power Management System (2013).
• Shared Solutions, Standards and Flexible, Open Boundaries
  • Develop a geospatial business plan to help reduce costs and create efficiency (2010).
  • Pilot the concept of state, local government and school districts sharing/leveraging existing networks throughout the state (2010).
  • Expand the data transmission and sharing capabilities using the Michigan Public Safety Communication System through wireless broadband (2013).
• Maturation and Modernization of Solutions
  • Foster a culture of innovation and thinking from the customer's perspective. Through practices such as job shadowing, become routinely involved in customer activities, getting to know their business needs first-hand (2010).
  • Continue to implement the State Unified Information Technology Environment (SUITE) processes to achieve Level 3 Capability Maturity Model Integration (CMMI) compliance (2013).
• Innovation and Transformation
  • Implement MiCloud roadmap enabling services to be more accessible and less expensive (2010).
  • Refine enterprise architecture and the information architecture capabilities to support innovation and transformation (2011).
  • Formalize the enterprise information management program to take full advantage of business intelligence, awareness and solution generation (2011).
  • Develop a multiyear, source, partner and ICT solution and service-funding model jointly with the Budget Office (2012).