Helping Hand Customer Survey

Help us improve the Helping Hand Web site by filling out the following survey. This survey is for statistical and improvement purposes only - your responses will not be used for any purpose other than evaluating the value of Helping Hand.

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1. Did you find the information you were looking for?

Yes   Some, but not all   No   Just browsing

2. If you couldn't find information you were looking for, what was the information you were seeking?

3. For the information you found, how did you find it?

By navigating the Helping Hand site   By using the search box on the Helping Hand site   By using an external search engine (Google, Yahoo!, etc.)   By using a social network like Facebook or Twitter

4. How easy is it to find information on the Helping Hand Web site?

Very easy   Easy   Neither easy nor difficult   Difficult   Very difficult

5. What additional information or services would you like to see on the Helping Hand Web site?

6. General comments and recommendations:

About You

7. Age group:

Under 25   25-34   35-44   45-54   Over 54

8. Are you a Michigan resident?

Yes   No

9. How often do you visit the Helping Hand Web site?

Daily Weekly Monthly Infrequently This is my first visit

10. Rate your comfort level with the Internet:

Minimal Average Above average Expert