A customer claims they sent us a Home Heating draft, but we show no record of it. What should we do? Is it possible for more than one Home Heating draft to be applied to the same account if the customer has roommates? Can we accept a prior year Home Heating draft for payment on current account? Do we immediately have to credit a customer's account when they pay with a draft? Or can we wait until we get our money from the state first? Can we charge tax, handling fees, delivery fees and/or service fees to customers who pay with drafts? What should we do with a draft if a customer submits the draft to us for payment on a business account? What should we do if we receive a Home Heating draft from a customer who currently lives out of state, and is requesting us to refund the draft amount? Are we required to do this? What should we do if we receive a draft from a former customer? What happens if a customer gives me a Home Heating draft to pay on their current heating account, yet they owe on a previous bill? Can I apply the remaining amount towards the past due bill? What if the taxpayer has checked the box and is expecting to receive a refund? Who do I inform of any changes or corrections needed for my business? Why did I receive a letter stating that I was not going to get paid for a particular draft(s)? Will I be able to collect the money at a later date, or do I have to get it from the customer? What happens if I lose a draft and I have already provided the customer with their heating supply? What is the invoice number field that is on the batch header used for? We received a check for a batch of Home Heating energy drafts, but we lost the record of the customer's drafts we submitted for payment. Can you help us? We sent a batch of Home Heating drafts to the Department of Treasury, but we haven't received payment yet. Where is our check?

A customer claims they sent us a Home Heating draft, but we show no record of it. What should we do?   

Ask the customer to call the Energy Assistance Hotline at 1-800-292-5650. The representative will be able to determine the status of the draft and advise the customer of any other steps needed if the draft should be replaced.

Is it possible for more than one Home Heating draft to be applied to the same account if the customer has roommates?   

No. Only one draft should be applied to a particular account, and the payee named on the draft must match the name on the heat account. If you do receive more than one draft for an account, please return it to the customer and have them contact the Energy Assistance Hotline at 1-800-292-5650 for further information.

 
Can we accept a prior year Home Heating draft for payment on current account?   

No. Prior year drafts are no longer valid after December 15th of the year they are issued.

Do we immediately have to credit a customer's account when they pay with a draft? Or can we wait until we get our money from the state first?  

The customer's account must be credited as soon as you receive the draft.

Can we charge tax, handling fees, delivery fees and/or service fees to customers who pay with drafts?   

No. The amount credited must be equal to the face value of the draft, and the price per unit of fuel charged must not be greater than the price charged to a customer who pays in cash.

What should we do with a draft if a customer submits the draft to us for payment on a business account?   

Do not accept it. Return the draft to the customer, informing them that you cannot accept it for payment on a business account. They will need to contact the Energy Assistance Hotline at 1-800-292-5650 for further help.

What should we do if we receive a Home Heating draft from a customer who currently lives out of state, and is requesting us to refund the draft amount? Are we required to do this?  

No. You are not required to cash the draft for them. Return the draft to the customer. The customer must return the draft, along with a letter requesting a refund, to: Customer Contact Division, Michigan Department of Treasury P O Box 30757, Lansing MI 48909.

What should we do if we receive a draft from a former customer?  

If there is an outstanding balance on the account, you must apply the draft to the account. If there is not an outstanding balance, please return the draft to the customer and have them contact the Energy Assistance Hotline at: 1-800-292-5650.

What happens if a customer gives me a Home Heating draft to pay on their current heating account, yet they owe on a previous bill? Can I apply the remaining amount towards the past due bill? What if the taxpayer has checked the box and is expecting to receive a refund?   

If there is an outstanding bill, you may apply the remaining amount of the energy draft to the balance once the current bill has been paid. In the event there is still a remaining amount, this may be refunded to the customer.

You need to contact the energy assistance toll-free hot line at 1-800-292-5650. The representative will be able to assist you in updating your business information.

Why did I receive a letter stating that I was not going to get paid for a particular draft(s)? Will I be able to collect the money at a later date, or do I have to get it from the customer?   

The letter you received is an "Exception Letter". In most cases, it is to inform you that you will not be receiving payment for a particular draft(s) at this time. You will, however, receive payment for the draft(s) once they are reprocessed at a later date. If there is another reason for non-payment, the notice will provide an explanation.

Please call Treasury's Energy Draft Unit at (517) 636-0307. Based on the information provided, we will issue you a "Hold Harmless" letter (which is an affidavit for providers) to fill out in order to obtain your payment from the state. Please retain the draft numbers for your records.

It is a unique number assigned by you (can be up to 12 numeric digits) that will help you refer to a particular batch submitted. This number will also appear on the warrant that you receive from the Department of Treasury.

We received a check for a batch of Home Heating energy drafts, but we lost the record of the customer's drafts we submitted for payment. Can you help us?   

The remittance advice attached to the check has a current document number printed under the word "advice." This three-digit number is prefixed with the letters "vztea". Call the Energy Draft Unit at (517) 636-0307 and provide the current document number.

We sent a batch of Home Heating drafts to the Department of Treasury, but we haven't received payment yet. Where is our check?

Please call Treasury's Energy Draft Unit at (517) 636-0307 Make sure you have at least one Home Heating draft number from each batch you submitted. They will then be able to determine if your batch has been processed and, if so, the status of the check that was issued as payment.