www.michigan.gov (To Print use your browser's print function)																			August 16, 2004
Complaint Reasons by Coverage Type for Citizens Insurance Company Of America
Please note that a single complaint may have up to 3 complaint reasons
										Coverage Type
Reason						Complaint Reasons		Percent		Accident & Health				Annuity		Auto		Home			Life		Other
Claim Handling						79		57%		0				0		45		27			0		7
Marketing & Sales						10		07%		0				0		8		2			0		0
Policyholder Service						15		11%		0				0		13		0			0		2
Underwriting						34		25%		0				0		25		7			0		2
Total:						138				0				0		91		36			0		11
Mailing Address															Contact Person
645 W. GRAND RIVER AVENUE															KATHLEEN B TURGEON
GR-310														Toll Free Number:					None
HOWELL, MI 48843														Standard Number:					508-853-7200 ext 4476
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