Contact JP Morgan Chase by calling the 800 number on the back of your card and report the charge.  Chase may direct you to contact the vendor to try to resolve the dispute.  If you do not receive satisfaction from the vendor, then a dispute form will need to be completed and faxed to Chase.  This form should be submitted to Chase within 60 days of your receipt of the transaction detail.  A copy of the dispute form with instructions is included in your cardholder manual and is also available at the following website: