The Michigan Commission for the Blind shall make a good-faith effort to contact all individuals who have been referred, to inform them of application requirements. All individuals referred to the Michigan Commission for the Blind for rehabilitation services shall be assigned to work with a counselor/teacher based on geographic location or need for a specific sub-program and shall be registered in the computerized case management system. If an individual moves, his/her file will be transferred to the appropriate counselor/teacher in his/her new geographic region.

A contact by phone or by letter shall be made as soon as possible, not to exceed five working days of receipt of the referral. The name and phone number of a friend or relative shall be obtained for use at times when the staff is having difficulty getting in touch with the individual. No funds for case services may be expended on an individual until the individual is considered to have submitted an application for services.