The Michigan Public Service Commission (MPSC) today launched its redesigned video/cable Web site.  The Web site allows customers, providers, and franchise entities to obtain valuable information through simple, user-friendly means. 

The improved video/cable Web site was redesigned to better assist those with video/cable questions.  It is located at: michigan.gov/mpsc.   Look for the Video/Cable button on the left side of the page.

The Web site has information separated into categories for video/cable customers and providers, and for franchise entities.  Information found on the Web site includes information on filing a video/cable-related complaint with the MPSC, the Uniform Video Services Local Franchise Agreement, the Uniform Video Services Local Franchise Act, digital TV transition information (regarding the change-over in 2009), as well as MPSC contact information.

The MPSC has been charged with the implementation of Public Act 480 of 2006, the state's Uniform Video Services Local Franchise Act, which was effective January 1, 2007.  The responsibilities of the MPSC include but are not limited to:

·         Reviewing disputes between customers and providers, providers and providers, and franchise entities and providers

·         Develop the standardized uniform agreement form

·         Receive annual reports from providers

·         Establish a formal process to review disputes

·         File an annual report (February 1 of each year) with the Governor and Legislature

·         Order remedies and penalties, if it has found that a person has violated the Act.

The MPSC is an agency within the Department of Labor & Economic Growth.