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2004 Calendar Year

The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.

The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.
Coverage Type: Automobile
Complain Ratio per $1 Million of Direct Premiums
Written in Michigan
Companies with at least $1 Million in Premiums


Company


Complaints

2004 Written
Premiums
2004
Complaint
Ratio
ACE AMERICAN INSURANCE COMPANY 1 $8,025,036 .12
ACUITY, A MUTUAL INSURANCE COMPANY 2 $5,076,563 .39
ADRIATIC INSURANCE COMPANY 2 $1,502,721 1.33
AIU INSURANCE COMPANY 9 $18,807,356 .48
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY 12 $86,055,001 .14
ALLSTATE INSURANCE COMPANY 60 $321,953,048 .19
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY 1 $60,773,970 .02
AMERICAN COUNTRY INSURANCE COMPANY 3 $3,667,722 .82
AMERICAN FELLOWSHIP MUTUAL INSURANCE COMPANY 7 $6,573,216 1.06
AMERICAN INTERNATIONAL INSURANCE COMPANY 12 $18,082,475 .66
AMERICAN MODERN HOME INSURANCE COMPANY 6 $6,026,749 1.00
AMERICAN MOTORISTS INSURANCE COMPANY 1 $-46,528 N/A
AMERISURE MUTUAL INSURANCE COMPANY 3 $9,553,892 .31
AMEX ASSURANCE COMPANY 9 $21,116,309 .43
AMICA MUTUAL INSURANCE COMPANY 4 $18,513,808 .22
AUTO CLUB GROUP INSURANCE COMPANY 89 $814,936,349 .11
AUTO CLUB INSURANCE ASSOCIATION 44 $338,886,080 .13
AUTO-OWNERS INSURANCE COMPANY 41 $320,170,605 .13
BRISTOL WEST INSURANCE COMPANY 25 $77,899,441 .32
CINCINNATI INSURANCE COMPANY, THE 3 $48,385,109 .06
CITIZENS INSURANCE COMPANY OF AMERICA 103 $534,023,864 .19
CIVIC PROPERTY AND CASUALTY COMPANY 2 $0 N/A
CLARENDON NATIONAL INSURANCE COMPANY 1 $4,351,318 .23
CONTINENTAL INSURANCE COMPANY, THE 2 $-609 N/A
DAIRYLAND INSURANCE COMPANY 4 $10,421,762 .38
ECONOMY FIRE & CASUALTY COMPANY 1 $0 N/A
EMPIRE FIRE AND MARINE INSURANCE COMPANY 2 $18,842,128 .11
EMPLOYERS INSURANCE COMPANY OF WAUSAU 1 $1,342,972 .74
ENCOMPASS INSURANCE COMPANY 1 $0 N/A
ENCOMPASS PROPERTY AND CASUALTY COMPANY 1 $17,570,933 .06
ESURANCE INSURANCE COMPANY 4 $13,444,075 .30
FAIRMONT SPECIALTY INSURANCE COMPANY 1 $988,031 N/A
FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN 58 $230,635,433 .25
FARM BUREAU MUTUAL INSURANCE COMPANY OF MICHIGAN 9 $74,166,779 .12
FARMERS INSURANCE EXCHANGE 41 $101,961,420 .40
FARMLAND MUTUAL INSURANCE COMPANY 1 $323,665 N/A
FIRST COLONIAL INSURANCE COMPANY 1 $0 N/A
FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN 7 $11,268,803 .62
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY 1 $0 N/A
FOUNDERS INSURANCE COMPANY 1 $0 N/A
FOUNDERS INSURANCE COMPANY OF MICHIGAN 2 $8,985,014 .22
FRANKENMUTH MUTUAL INSURANCE COMPANY 11 $85,985,434 .13
FREMONT INSURANCE COMPANY 2 $8,174,688 .24
GEICO GENERAL INSURANCE COMPANY 2 $0 N/A
GEICO INDEMNITY COMPANY 4 $18,251,436 .22
GLENS FALLS INSURANCE COMPANY, THE 1 $11,228,319 .09
GLOBE INDEMNITY COMPANY 1 $0 N/A
GRANGE INSURANCE COMPANY OF MICHIGAN 6 $22,048,035 .27
GREAT AMERICAN ALLIANCE INSURANCE COMPANY 1 $4,620 N/A
GREAT LAKES CASUALTY INSURANCE COMPANY 3 $9,832,984 .31
GREAT MIDWEST INSURANCE COMPANY 1 $5,439,811 .18
GREAT WEST CASUALTY COMPANY 2 $10,828,455 .18
HARCO NATIONAL INSURANCE COMPANY 2 $4,704,979 .43
HARLEYSVILLE LAKE STATES INSURANCE COMPANY 8 $31,095,277 .26
HARTFORD ACCIDENT AND INDEMNITY COMPANY 4 $5,455,757 .73
HARTFORD CASUALTY INSURANCE COMPANY 2 $1,029,532 1.94
HARTFORD INSURANCE COMPANY OF THE MIDWEST 27 $46,103,340 .59
HARTFORD UNDERWRITERS INSURANCE COMPANY 1 $7,312,145 .14
HASTINGS MUTUAL INSURANCE COMPANY 10 $44,645,013 .22
HOME-OWNERS INSURANCE COMPANY 33 $389,610,319 .08
HORACE MANN INSURANCE COMPANY 6 $8,009,375 .75
INTEGON NATIONAL INSURANCE COMPANY 4 $8,792,003 .45
LANCER INSURANCE COMPANY 1 $3,281,641 .30
LEADER INSURANCE COMPANY 1 $0 N/A
LIBERTY MUTUAL FIRE INSURANCE COMPANY 19 $105,856,900 .18
LIBERTY MUTUAL INSURANCE COMPANY 2 $1,671,182 1.20
LINCOLN GENERAL INSURANCE COMPANY 1 $6,647,169 .15
LM PROPERTY AND CASUALTY INSURANCE COMPANY 5 $3,671,438 1.36
MARKEL AMERICAN INSURANCE COMPANY 1 $531,631 N/A
MARYLAND CASUALTY COMPANY 1 $1,264,997 .79
MEEMIC INSURANCE COMPANY 27 $174,653,748 .15
MEMBERSELECT INSURANCE COMPANY 2 $24,376,048 .08
MERITPLAN INSURANCE COMPANY 1 $-190 N/A
METROPOLITAN DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY 2 $3,903,836 .51
METROPOLITAN GENERAL INSURANCE COMPANY 1 $118,738 N/A
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 13 $40,243,026 .32
MIC GENERAL INSURANCE CORPORATION 12 $93,351,136 .13
MICHIGAN AUTOMOBILE INSURANCE PLACEMENT FACILITY 1 $34,527,903 .03
MICHIGAN INSURANCE COMPANY 8 $46,467,473 .17
MICHIGAN MILLERS MUTUAL INSURANCE COMPANY 13 $38,849,855 .33
MICHIGAN PROPERTY & CASUALTY GUARANTY ASSOCIATION 2 $0 N/A
MUTUAL SERVICE CASUALTY INSURANCE COMPANY 1 $-763 N/A
NATIONAL BEN-FRANKLIN INSURANCE COMPANY OF ILLINOIS 1 $567,220 N/A
NATIONAL FARMERS UNION PROPERTY AND CASUALTY COMPANY 1 $30,596 N/A
NATIONAL GENERAL INSURANCE COMPANY 3 $15,776,280 .19
NATIONAL INTERSTATE INSURANCE COMPANY 1 $4,911,953 .20
NATIONWIDE INSURANCE COMPANY OF AMERICA 1 $0 N/A
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 23 $72,410,899 .32
NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY 1 $6,570,595 .15
NAUTILUS INSURANCE COMPANY 1 $0 N/A
NORTH POINTE INSURANCE COMPANY 7 $15,312,441 .46
NORTHLAND INSURANCE COMPANY 1 $12,689,932 .08
PIONEER STATE MUTUAL INSURANCE COMPANY 14 $76,291,684 .18
PROGRESSIVE MICHIGAN INSURANCE COMPANY 68 $432,998,671 .16
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD 1 $10,612,076 .09
QBE INSURANCE CORPORATION 10 $23,975,076 .42
ROYAL INSURANCE COMPANY OF AMERICA 1 $0 N/A
SAFECO INSURANCE COMPANY OF AMERICA 5 $484,328 N/A
SAFECO INSURANCE COMPANY OF ILLINOIS 4 $43,421,072 .09
SECURA INSURANCE, A MUTUAL COMPANY 5 $26,466,459 .19
SIRIUS AMERICA INSURANCE COMPANY 1 $398,384 N/A
SOUTHERN MICHIGAN INSURANCE COMPANY 2 $8,773,003 .23
ST. PAUL FIRE AND MARINE INSURANCE COMPANY 1 $14,092,952 .07
STANDARD FIRE INSURANCE COMPANY, THE 5 $3,647,281 1.37
STATE AUTO PROPERTY AND CASUALTY INSURANCE COMPANY 1 $3,726,683 .27
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY 2 $9,023,590 .22
STATE FARM FIRE AND CASUALTY COMPANY 4 $5,155,128 .78
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 136 $1,225,983,797 .11
TIG INSURANCE COMPANY 2 $4,669 N/A
TITAN INSURANCE COMPANY 36 $134,056,286 .27
TRAVELERS INDEMNITY COMPANY, THE 4 $4,004,814 1.00
TRUMBULL INSURANCE COMPANY 3 $555,258 N/A
TWIN CITY FIRE INSURANCE COMPANY 6 $2,622,837 2.29
UNITRIN DIRECT INSURANCE COMPANY 11 $9,215,946 1.19
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY 3 $8,875,376 .34
USAA CASUALTY INSURANCE COMPANY 7 $38,663,664 .18
WEST AMERICAN INSURANCE COMPANY 2 $7,316,141 .27
WESTFIELD INSURANCE COMPANY 3 $23,629,537 .13
WOLVERINE MUTUAL INSURANCE COMPANY 2 $11,142,128 .18
 

This Information is compiled by the Michigan Office of Financial and Insurance Services for consumer information, trending and analysis purposes. The complaint information is not to be used as endorsement for marketing or advertising purpose.

 

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Related Content
 •  2007 Calendar Year
 •  2006 Calendar Year
 •  2005 Calendar Year
 •  2003 Calendar Year
 •  2002 Calendar Year
 •  2001 Calendar Year

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