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2003 Calendar Year

The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.

The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.
Coverage Type: Automobile
Complain Ratio per $1 Million of Direct Premiums
Written in Michigan
Companies with at least $1 Million in Premiums


Company

Complaints
2003 Written
Premiums		 2003
Complaint
Ratio
ADRIATIC INSURANCE COMPANY 2 $1,176,823 1.70
AEGIS SECURITY INSURANCE COMPANY 2 $993,902 N/A
AIU INSURANCE COMPANY 20 $23,973,093 .83
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY 6 $76,993,758 .08
ALLSTATE INSURANCE COMPANY 110 $384,075,529 .29
AMERICAN COUNTRY INSURANCE COMPANY 2 $5,410,944 .37
AMERICAN ECONOMY INSURANCE COMPANY 1 $2,578,002 .39
AMERICAN FELLOWSHIP MUTUAL INSURANCE COMPANY 18 $9,915,350 1.82
AMERICAN INTERNATIONAL INSURANCE COMPANY 23 $20,035,702 1.15
AMERICAN MODERN HOME INSURANCE COMPANY 3 $6,886,954 .44
AMERISURE INSURANCE COMPANY 2 $1,025,886 1.95
AMERISURE MUTUAL INSURANCE COMPANY 5 $9,911,186 .50
AMEX ASSURANCE COMPANY 9 $17,471,254 .52
AMICA MUTUAL INSURANCE COMPANY 6 $17,533,437 .34
ARGONAUT GREAT CENTRAL INSURANCE COMPANY 1 $227,401 N/A
ASSOCIATES INSURANCE COMPANY 1 $-166,049 N/A
AUTO CLUB GROUP INSURANCE COMPANY 94 $816,569,208 .12
AUTO CLUB INSURANCE ASSOCIATION 54 $372,611,971 .14
AUTO-OWNERS INSURANCE COMPANY 46 $345,264,307 .13
BRISTOL WEST INSURANCE COMPANY 29 $47,895,404 .61
CINCINNATI INSURANCE COMPANY, THE 1 $46,171,265 .02
CITIZENS INSURANCE COMPANY OF AMERICA 83 $531,068,748 .16
CLARENDON NATIONAL INSURANCE COMPANY 2 $3,710,287 .54
CONTINENTAL INSURANCE COMPANY, THE 3 $-550,591 N/A
DAIRYLAND INSURANCE COMPANY 4 $7,630,517 .52
DEPOSITORS INSURANCE COMPANY 1 $0 N/A
DISCOVER PROPERTY & CASUALTY INSURANCE COMPANY 1 $10,071,204 .10
EMPIRE FIRE AND MARINE INSURANCE COMPANY 1 $22,461,053 .04
EMPLOYERS MUTUAL CASUALTY COMPANY 2 $11,965,882 .17
ESURANCE INSURANCE COMPANY 2 $5,976,287 .33
FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN 51 $220,053,233 .23
FARM BUREAU MUTUAL INSURANCE COMPANY OF MICHIGAN 8 $67,806,536 .12
FARMERS INSURANCE EXCHANGE 66 $111,670,825 .59
FEDERATED MUTUAL INSURANCE COMPANY 1 $4,348,667 .23
FIDELITY AND CASUALTY COMPANY OF NEW YORK, THE 1 $250 N/A
FIRE INSURANCE EXCHANGE 1 $0 N/A
FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN 2 $9,844,288 .20
FOREMOST SIGNATURE INSURANCE COMPANY 2 $0 N/A
FOUNDERS INSURANCE COMPANY 2 $0 N/A
FOUNDERS INSURANCE COMPANY OF MICHIGAN 3 $8,396,014 .36
FRANKENMUTH MUTUAL INSURANCE COMPANY 15 $80,625,330 .19
GEICO GENERAL INSURANCE COMPANY 1 $0 N/A
GEICO INDEMNITY COMPANY 4 $18,440,243 .22
GLENS FALLS INSURANCE COMPANY, THE 5 $19,009,608 .26
GRANGE INSURANCE COMPANY OF MICHIGAN 1 $9,905,473 .10
GREAT AMERICAN INSURANCE COMPANY 5 $2,938,638 1.70
GREAT LAKES CASUALTY INSURANCE COMPANY 2 $9,849,116 .20
GUARANTY NATIONAL INSURANCE COMPANY 2 $455,987 N/A
HARLEYSVILLE INSURANCE COMPANY 1 $439,375 N/A
HARLEYSVILLE LAKE STATES INSURANCE COMPANY 6 $33,421,890 .18
HARTFORD ACCIDENT AND INDEMNITY COMPANY 6 $7,248,296 .83
HARTFORD FIRE INSURANCE COMPANY 2 $7,423,878 .27
HARTFORD INSURANCE COMPANY OF THE MIDWEST 17 $50,561,874 .34
HASTINGS MUTUAL INSURANCE COMPANY 11 $44,461,188 .25
HAWKEYE-SECURITY INSURANCE COMPANY 1 $0 N/A
HIGHLANDS INSURANCE COMPANY 1 $0 N/A
HOMELAND INSURANCE COMPANY OF NEW YORK 1 $0 N/A
HOME-OWNERS INSURANCE COMPANY 27 $316,610,999 .09
HORACE MANN INSURANCE COMPANY 7 $11,225,438 .62
INDEMNITY INSURANCE COMPANY OF NORTH AMERICA 1 $33,684 N/A
INDIANA INSURANCE COMPANY 1 $1,478,001 .68
INSURANCE COMPANY OF THE STATE OF PENNSYLVANIA, THE 1 $3,830,718 .26
INSURANCE CORPORATION OF NEW YORK, THE 3 $135,959 N/A
INTEGON NATIONAL INSURANCE COMPANY 3 $5,626,534 .53
LANCER INSURANCE COMPANY 3 $4,926,735 .61
LEADER INSURANCE COMPANY 1 $0 N/A
LEXINGTON INSURANCE COMPANY 1 $13,162,369 .08
LIBERTY INSURANCE CORPORATION 1 $471,727 N/A
LIBERTY MUTUAL FIRE INSURANCE COMPANY 23 $96,562,974 .24
LIBERTY PERSONAL INSURANCE COMPANY 1 $0 N/A
LM PROPERTY AND CASUALTY INSURANCE COMPANY
Company name changed 		12 $18,980,472 .63
LUMBERMENS MUTUAL CASUALTY COMPANY 1 $-106,435 N/A
MARYLAND CASUALTY COMPANY 2 $2,844,173 .70
MEEMIC INSURANCE COMPANY 23 $161,398,903 .14
MEMBERSELECT INSURANCE COMPANY 1 $27,953,873 .04
MERCHANTS MUTUAL INSURANCE COMPANY 1 $246,616 N/A
METROPOLITAN DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY 1 $4,189,234 .24
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 10 $40,852,211 .24
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY 1 $1,690,886 .59
MIC GENERAL INSURANCE CORPORATION 10 $87,942,329 .11
MICHIGAN AUTOMOBILE INSURANCE PLACEMENT FACILITY 2 $58,983,810 .03
MICHIGAN BASIC PROPERTY INS ASSOCIATION 1 $0 N/A
MICHIGAN INSURANCE COMPANY 5 $40,382,275 .12
MICHIGAN MILLERS MUTUAL INSURANCE COMPANY 11 $45,253,048 .24
MICHIGAN PROPERTY & CASUALTY GUARANTY ASSOCIATION 1 $0 N/A
MID-CENTURY INSURANCE COMPANY 1 $560,527 N/A
MODERN SERVICE INSURANCE COMPANY 4 $2,103,802 1.90
MOTORISTS MUTUAL INSURANCE COMPANY 1 $0 N/A
MUTUAL SERVICE CASUALTY INSURANCE COMPANY 5 $4,953,379 1.01
NATIONAL BEN-FRANKLIN INSURANCE COMPANY OF ILLINOIS 1 $9,584,062 .10
NATIONAL GENERAL INSURANCE COMPANY 2 $7,630,433 .26
NATIONAL INDEMNITY COMPANY 1 $5,182,669 .19
NATIONAL INTERSTATE INSURANCE COMPANY 1 $4,577,223 .22
NATIONAL LIABILITY & FIRE INSURANCE COMPANY 2 $2,147,489 .93
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PA. 1 $2,628,561 .38
NATIONWIDE GENERAL INSURANCE COMPANY 1 $0 N/A
NATIONWIDE INSURANCE COMPANY OF AMERICA 1 $-1,136 N/A
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 29 $87,007,657 .33
NATIONWIDE MUTUAL INSURANCE COMPANY 7 $975,878 N/A
NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY 2 $4,561,418 .44
NORTH POINTE INSURANCE COMPANY 9 $20,095,279 .45
NORTHLAND INSURANCE COMPANY 1 $13,838,675 .07
OLD REPUBLIC INSURANCE COMPANY 1 $1,617,822 .62
OOIDA RISK RETENTION GROUP, INC 1 $0 N/A
PACIFIC SPECIALTY INSURANCE COMPANY 2 $477,840 N/A
PARTNERS MUTUAL INSURANCE COMPANY 1 $2,864,734 .35
PIONEER STATE MUTUAL INSURANCE COMPANY 13 $67,015,161 .19
PROGRESSIVE MICHIGAN INSURANCE COMPANY 57 $336,197,243 .17
PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE 1 $0 N/A
QBE INSURANCE CORPORATION 4 $30,833,809 .13
REPUBLIC WESTERN INSURANCE COMPANY 1 $303,417 N/A
SAFECO INSURANCE COMPANY OF AMERICA 5 $735,642 N/A
SAFECO INSURANCE COMPANY OF ILLINOIS 1 $34,279,677 .03
SECURA INSURANCE, A MUTUAL COMPANY 6 $27,476,770 .22
SELECTIVE INSURANCE COMPANY OF AMERICA 1 $0 N/A
SENTRY SELECT INSURANCE COMPANY 1 $7,864,924 .13
SOUTHERN MICHIGAN INSURANCE COMPANY 2 $8,455,179 .24
STANDARD FIRE INSURANCE COMPANY, THE 1 $4,796,451 .21
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 152 $1,159,240,119 .13
TEACHERS INSURANCE COMPANY 2 $5,713,485 .35
TIG PREMIER INSURANCE COMPANY 1 $0 N/A
TITAN INSURANCE COMPANY 39 $110,487,600 .35
TRAVELERS CASUALTY AND SURETY COMPANY 2 $0 N/A
TRAVELERS INDEMNITY COMPANY, THE 1 $3,780,001 .26
TRUCK INSURANCE EXCHANGE 1 $2,142,329 .47
UNITED HEALTHCARE INSURANCE COMPANY 1 $0 N/A
UNITED SERVICES AUTOMOBILE ASSOCIATION 8 $49,699,959 .16
UNITED STATES FIDELITY AND GUARANTY COMPANY 1 $3,582,629 .28
UNITRIN DIRECT INSURANCE COMPANY 11 $12,626,117 .87
UNIVERSAL UNDERWRITERS INSURANCE COMPANY 1 $9,997,424 .10
USAA CASUALTY INSURANCE COMPANY 8 $35,371,193 .23
WEST AMERICAN INSURANCE COMPANY 2 $7,907,880 .25
WESTFIELD INSURANCE COMPANY 5 $25,723,425 .19
WESTFIELD NATIONAL INSURANCE COMPANY 1 $0 N/A
WOLVERINE MUTUAL INSURANCE COMPANY 3 $12,039,687 .25
ZURICH AMERICAN INSURANCE COMPANY  2  $22,191,612  .09 

This Information is compiled by the Michigan Office of Financial and Insurance Services for consumer information, trending and analysis purposes. The complaint information is not to be used as endorsement for marketing or advertising purpose.

 
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