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2007 Calendar Year

Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints
Reason Insurance
Company		 Blue Cross HMO Other Total
Claim Handling 1,486 ( 55%) 557 ( 50%) 368 ( 68%) 10 ( 23%) 2,421
Customer Service 602 ( 22%) 436 ( 39%) 189 ( 28%) 8 ( 19%) 1,235
Underwriting 321 ( 12%) 103 ( 09%) 22 ( 04%) 1 ( 02%) 447
Marketing & Sales 313 ( 11%) 10 ( 01%) 5 ( 00%) 14 ( 33%) 342
Non-Compliance 0 ( 00%) 0 ( 00%) 2 ( 00%) 8 ( 19%) 10
Other 0 ( 00%) 0 ( 00%) 0 ( 00%) 2 ( 05%) 2
Totals: 2,722 1,106 586 43 4,457

 
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