|
| |
close print view
2009 Calendar Year
Complaint Reasons
A complaint may have more than one reason. Therefore,
the total number of complaint reasons may not match the total number
of complaints |
| |
|
|
|
|
|
|
Reason |
Insurance
Company
|
Blue Cross
|
HMO
|
Other
|
Total |
| Claim Handling |
1,585 |
( 57%) |
682 |
( 44%) |
227 |
( 55%) |
10 |
( 03%) |
2,504 |
| Customer Service |
615 |
( 22%) |
683 |
( 44%) |
159 |
( 38%) |
4 |
( 01%) |
1,461 |
| Underwriting |
358 |
( 13%) |
158 |
( 10%) |
27 |
( 06%) |
3 |
( 01%) |
546 |
| Marketing & Sales |
196 |
( 07%) |
13 |
( 01%) |
3 |
( 01%) |
69 |
( 24%) |
281 |
| Account/Loan Servicing |
1 |
( 00%) |
0 |
( 00%) |
0 |
( 00%) |
1 |
( 00%) |
2 |
| Non-Compliance |
1 |
( 00%) |
0 |
( 00%) |
0 |
( 00%) |
151 |
( 52%) |
152 |
| Other |
1 |
( 00%) |
0 |
( 00%) |
0 |
( 00%) |
51 |
( 18%) |
52 |
| Totals: |
2,757 |
|
1,536 |
|
416 |
|
289 |
|
4,998 |
|
|
|
