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close print view
2011 Calendar Year
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Complaint Reasons
|
| A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
| |
| Reason |
Insurance Company |
Blue Cross |
HMO |
Other |
Total |
| Claim Handling |
1,409 |
(54%) |
567 |
(51%) |
150 |
(42%) |
4 |
(03%) |
2,130 |
| Customer Service |
571 |
(22%) |
379 |
(34%) |
103 |
(29%) |
1 |
(01%) |
1,054 |
| Underwriting |
438 |
(17%) |
140 |
(13%) |
31 |
(09%) |
1 |
(01%) |
610 |
| Marketing & Sales |
181 |
(07%) |
19 |
(02%) |
2 |
(01%) |
58 |
(40%) |
260 |
| Account/Loan Servicing |
0 |
(00%) |
2 |
(00%) |
1 |
(00%) |
1 |
(01%) |
4 |
| Non-Compliance |
0 |
(00%) |
0 |
(00%) |
0 |
(00%) |
11 |
(08%) |
11 |
| Other |
10 |
(00%) |
0 |
(00%) |
67 |
(19%) |
69 |
(46%) |
146 |
| Totals |
2,609 |
|
1,107 |
|
354 |
|
145 |
|
4,215 |
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