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close print view
2010 Calendar Year
|
Complaint Reasons
|
| A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
| |
| Reason |
Insurance Company |
Blue Cross |
HMO |
Other |
Total |
| Claim Handling |
1,449 |
(55%) |
610 |
(41%) |
220 |
(56%) |
5 |
(04%) |
2,284 |
| Customer Service |
566 |
(21%) |
625 |
(42%) |
128 |
(33%) |
2 |
(02%) |
1,321 |
| Underwriting |
410 |
(15%) |
221 |
(15%) |
29 |
(07%) |
2 |
(02%) |
662 |
| Marketing & Sales |
225 |
(08%) |
17 |
(01%) |
1 |
(00%) |
51 |
(40%) |
294 |
| Account/Loan Servicing |
1 |
(00%) |
0 |
(00%) |
0 |
(00%) |
0 |
(00%) |
1 |
| Non-Compliance |
0 |
(00%) |
0 |
(00%) |
0 |
(00%) |
13 |
(10%) |
13 |
| Other |
1 |
(00%) |
2 |
(00%) |
13 |
(03%) |
53 |
(42%) |
69 |
| Totals |
2,625 |
|
1,475 |
|
391 |
|
126 |
|
4,644 |
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