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| |
close print view
2008 Calendar Year
Complaint Reasons
A complaint may have more than one reason. Therefore,
the total number of complaint reasons may not match the total number
of complaints
|
| |
|
|
|
|
|
| Reason |
Insurance
Company
|
Blue Cross
|
HMO
|
Other
|
Total
|
| Claim Handling |
1,506 |
( 46%) |
609 |
( 49%) |
238 |
( 54%) |
21 |
( 12%) |
2,374 |
| Customer Service |
660 |
( 20%) |
506 |
( 41%) |
154 |
( 35%) |
14 |
( 08%) |
1,334 |
| Underwriting |
329 |
( 10%) |
101 |
( 08%) |
40 |
( 09%) |
3 |
( 02%) |
473 |
| Marketing & Sales |
265 |
( 08%) |
24 |
( 02%) |
5 |
( 01%) |
60 |
( 35%) |
354 |
| Account/Loan Servicing |
3 |
( 00%) |
0 |
( 00%) |
0 |
( 00%) |
6 |
( 03%) |
9 |
| Non-Compliance |
537 |
( 16%) |
0 |
( 00%) |
1 |
( 00%) |
23 |
( 13%) |
561 |
| Other |
3 |
( 00%) |
0 |
( 00%) |
1 |
( 00%) |
46 |
( 27%) |
50 |
| Totals: |
3,303 |
|
1,240 |
|
439 |
|
173 |
|
5,155 |
|
|
|
