|
| |
close print view
2007 Calendar Year
Complaint
Reasons
A complaint may have more than one
reason. Therefore the total number of complaint
reasons may not match the total number of complaints |
| Reason |
Insurance
Company |
Blue Cross |
HMO |
Other |
Total |
| Claim Handling |
1,486 |
( 55%) |
557 |
( 50%) |
368 |
( 68%) |
10 |
( 23%) |
2,421 |
| Customer Service |
602 |
( 22%) |
436 |
( 39%) |
189 |
( 28%) |
8 |
( 19%) |
1,235 |
| Underwriting |
321 |
( 12%) |
103 |
( 09%) |
22 |
( 04%) |
1 |
( 02%) |
447 |
| Marketing & Sales |
313 |
( 11%) |
10 |
( 01%) |
5 |
( 00%) |
14 |
( 33%) |
342 |
| Non-Compliance |
0 |
( 00%) |
0 |
( 00%) |
2 |
( 00%) |
8 |
( 19%) |
10 |
| Other |
0 |
( 00%) |
0 |
( 00%) |
0 |
( 00%) |
2 |
( 05%) |
2 |
| Totals: |
2,722 |
|
1,106 |
|
586 |
|
43 |
|
4,457 |
|
|
|
