DIFS - How to File a Complaint with DIFS

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Filing a Complaint with DIFS

We encourage consumers to first attempt to resolve disputes directly with their financial service entity. If a resolution cannot be reached, our department can help try to resolve your dispute. If you would like our assistance, please complete and send us the complaint form for the type of financial service you are having difficulty with.

You will need the free Acrobat Reader version 7.0.9 or higher to view most DIFS forms.

• Insurance Complaint Form and Guide to Resolving Problems (FIS 0030) PDF icon

• Insurance Business-to-Business Complaint Guide PDF icon

• Complaint Ratios

• Complaint Statistics

Health Insurance/HMO

• Health Insurance Complaint Form and Guide to Resolving Problems (FIS 2257) PDF icon

• Health Insurance and HMO Grievance Procedure - Request for External Review Form (FIS 0018) PDF icon

• HMO Complaint Information

• Medicaid Provider Clean Claim Report (FIS 0278) PDF icon

• Non-Medicaid Provider Clean Claim Report (FIS 0284) PDF icon

Consumer Lenders (Non-Depository)

• Complaint Form and brochure "Guide to Filing a Complaint" (FIS 1010) PDF icon

• How to File A Bond Claim against a bond posted with DIFS by a mortgage broker, lender or servicer

• Proof of Claim Against a Bond (FIS 0033) PDF icon

Banks

• Complaint Form and brochure "Guide to Filing a Complaint" (FIS 1010)

Other Bank-Related Consumer Assistance Links:

• FDIC Consumer Assistance Form (for deposit insurance coverage questions, or financial institution inquiries or complaints)

• Office of the Comptroller of the Currency (for national banks and federal savings banks)

• Consumer Financial Protection Bureau (for mortgage or credit card complaints)

• Complaint Form and brochure "Guide to Filing a Complaint" (FIS 1010) PDF icon


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