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FAQ
  Emergency Needs
What happens if my bills are less than what I vendored?
 
Answer:
If your heat and electric bills together are less than the total you vendored for heat and electricity, the difference will be sent to your company if you owe money for past-due bills.  If you do not have past-due bills, it will be sent to you. This is done once a year or within 90 days of vendoring termination.

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