Job Title

Voice Analyst

Average Salary

                          Annual  Salary  Range

$55,000

                                           $44,500 - $70,100

Job Description

Designs voice networks and integrates telephony hardware and network services.   Supports system development in telephony-intensive applications, such as Interactive Voice Response (IVR) and call centers.   Resolves end user problems; coaches end users on features of desktop and navigational tools; and participates in Customer Support Representative (CSR) training. Uses experience in traffic engineering and carrier management to plan systems such as Public Business Exchange (PBX) and Automatic Call Distribution (ACD).

Minimum Education

Bachelor's Degree

Classification of Instructional Programs (CIP) TITLE

Computer and Information Science, Other

Classification of Instructional Programs (CIP) CODE

11.0199