Consumer Protection means having rules and actions in place to make sure the things you buy, or use are safe and fair.
Our team watches over products and services to make sure they're good for you, and to make sure nobody tricks you when you buy things.
This way, you can be confident that what you get is what you expect, and that you're treated fairly when you spend your money.
Our team helps consumers by informally mediating complaints. The process includes a letter from our team to the business or individual in the complaint.
Please review the complaint directory before filing a complaint.
Our team often shares alerts to help keep you updated on unfair, tricky, or dishonest business actions.
These alerts are not legal advice or legal opinions from the office. Sign up today!
Most Michigan charities who get donations must be registered. There are now more than 11,000 Michigan charities. We’re here to help you make wise choices about the charities you support.
When you sign a lease agreement, you are signing a contract. And this contract provides you with certain rights and protections. Regardless of whether you are the landlord or the tenant.
Think you can return any purchase for a refund? Not always! While some stores offer hassle-free returns, Michigan law doesn’t guarantee the right to cancel a sale. Know your rights when it comes to returns, refunds, and contract cancellations—so you don’t get caught off guard. Click below to learn more!
Did you know that Michigan businesses can charge extra for credit card purchases? These surcharges help cover processing fees, but there are rules retailers must follow. Learn how surcharges work, what disclosures businesses must provide, and how to report violations. Plus, find out special rules for gas stations. Click below to stay informed and avoid surprises at checkout!
Most new vehicles are reliable. But some will turn out to be lemons. If you bought or leased a defective vehicle, Michigan’s Lemon Law can help.
The Scanner Law requires that most items on store shelves have clearly displayed prices. This may be by signage, electronic reader, price sticker, or any other method that clearly and reasonably conveys the price to a consumer where the item is located.
If you believe that your vehicle has been unlawfully towed or that you were charged unreasonable towing or storage fees, Michigan law limits where and when you may challenge such actions. Stay informed about your rights, the process you must follow to get your vehicle back, and how to file a complaint about unlawful towing and unreasonable fees.
